Outreach Case Manager

UNAVAILABLE; Lacey (WA); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

3 weeks vacation

12 days sick leave

13 holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

LTD

AD&D

Pension

403b

Catastrophic & accident coverage

Job summary

Catholic Community Services is seeking an Outreach Case Manager for the Housing and Essential Needs program in Thurston County, WA. You will perform HEN eligibility intakes, coordinate with entry points, and provide case management and crisis support to clients transitioning to housing and resources.

The role emphasizes data entry in HMIS, collaboration with community partners, and developing client-centered service plans to improve access to housing and essential needs.

Qualifications

• Post-secondary education in a social services field or 2+ years of relevant experience.
• Pass required background checks before job offer.
• Understanding of homelessness-related challenges including mental health and substance use.
• Excellent written and verbal communication abilities.
• Ability to maintain client records and HMIS data accurately.
• Collaborative, culturally competent work approach.
• Reliable transportation with valid driver's license and insurance.

Responsibilities

• Complete intake for the HEN program and coordinate with Coordinated Entry.
• Conduct phone interviews to assess eligibility for the HEN program.
• Provide case management and crisis intervention services.
• Develop client-directed service plans and track progress.
• Establish additional intake sites for better access across Thurston County.
• Ensure CHG compliance and maintain accurate documentation.

Skills

Written & verbal communication

HMIS data entry

Crisis intervention

Cultural competency

Driver's license

Education

Post-secondary education in social services

Bachelor/Master in Social Work or related field

Tools

HMIS software

Job description

Overview

$25.46 - $31.83 HR/DOE

37.5 Hours a week

Join our Team! We offer an excellent benefits package!

• 3 weeks vacation
• 12 days sick leave
• 13 holidays
• medical
• dental
• vision
• life insurance
• LTD
• AD&D
• pension
• 403b
• catastrophic & accident ins

Housing and Essential Needs is a statewide program. Catholic Community Services has contracted with Thurston County and works with the Washington State Department of Commerce to implement and deliver Housing and Essential Needs benefits in Thurston County. DSHS clients enrolled in Medical Care Services (MCS) and ABD are eligible to receive funding to help cover rental and/or utility expenses, get temporary hotel stays, obtain essential items, etc.

The Outreach Case Manager works in collaboration with the rest of the CCS HEN team. The Outreach Case Manager completes HEN eligibility intakes at primary office as well as in various areas of Thurston County. This position helps establish sites where intakes can be conducted so that all applicants do not have to come to the main office. This position also provides Case Management and Crisis Intervention services for identified clients who are having difficulty finding housing, employment, and other resources. This position helps current clients find resources that they can use to transition off the HEN Program. This position helps keep excellent records and helps to assure Consolidated Homeless Grant compliance.

Responsibilities

MAJOR DUTIES AND RESPONSIBLITIES:

• Completes intake for the HEN Program.
• Coordinate with the local Coordinated Entry provider to assure that clients are screened and placed into a priority pool based on vulnerability.
• Answer telephone and conduct phone interviews to gather information regarding eligibility for the HEN Program.
• Provide Case Management services for vulnerable clients who have difficulty accessing housing and resources
• Create client directed service plans.
• Transport clients to visit housing opportunities.
• Advocate on behalf of clients.
• Assist clients in connecting to resources that help them overcome barriers.
• Provide HEN Intakes.
• Provide intakes in the main office.
• Establish other sites within Thurston County to conduct intakes in order create easier access to HEN benefits for those who do not reside near the Main office.
• Ensure strict compliance with all CHG guidelines.
• Work to establish connections with resources including prospective landlords.
• Prepare and organize client files, mail out information and documents to clients and vendors.
• Maintain excellent and complete client files with timely case notes, and documentation.
• Data entry and filing of confidential records.
• Provide follow up with clients who are transitioning or who have already transitioned in order to make sure outcomes are recorded accurately.
• Input data into HMIS in a timely manner.
• Assist in maintaining forms, supplies and essential needs items.

Crisis Intervention

• Ensure services are provided in a setting that provides for the safety of the individual and agency staff members.
• If an individual is in crisis, remain with them in order to provide stabilization and support until the crisis is resolved or a referral to another service is accomplished.
• Assure communication and coordination with the individual's mental health care provider, if indicated and appropriate.
• Document each telephone and in-person crisis response.
• Crisis telephone support as needed.
• Crisis outreach services as needed.

Qualifications

Minimum Qualifications

• Post-secondary education in a social services field or a minimum of 2-year experience working with individuals and/or families with complex needs.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
• Excellent written and oral communication.
• Good office computer skills, with ability to maintain complex client records and update databases including HMIS.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Mental health and/or crisis intervention experience.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Must have reliable transportation, valid driver's license, and automobile insurance and ability to transport clients in your personal vehicle.
• Must have an acceptable driving record per CCS' driving policy. (Required to provide current driving abstract).

Preferred Qualifications

• Bachelor of Master’s Degree in Social Work or related field.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.