Case Manager

Griswold; Ocean City (NJ); On-site; USD 43,000 - 51,000; Full time

Job summary

A leading home care company is seeking a Case Manager to oversee daily operations at their office in Ocean City, NJ. This full-time role entails a mix of social services, customer service, and operations, with responsibilities including client interactions, scheduling, and caregiver coordination. The ideal candidate will be nurturing, organized, and possess strong emotional intelligence, making a positive impact in clients’ lives.

Qualifications

• Strong verbal and written skills needed.
• High level of emotional intelligence required.
• Organized, detail-oriented, with good documentation skills.

Responsibilities

• Support office manager with scheduling and marketing.
• Conduct telephone intakes and home visits with clients.
• Resolve client differences and manage scheduling activities.

Skills

Nurturing ability

Articulate with strong verbal skills

Emotional intelligence

Creative problem solving

Organized and detail oriented

Job description

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Salary: $ 43,888.00

On Call: $ 400.00 per rotation

Job Description

CARE COORDINATOR JOB DESCRIPTION

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients
  
  
  

Requirements

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.
  
  
  

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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