Case Manager

Queens-Community-House; New York (NY); Hybrid; USD 45,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b)

Paid Family Leave

Annual Leave up to 27 days

Sick Days 12

Job summary

Queens Community House (QCH) is seeking a dedicated Case Manager for the Older Adult Services program. The role manages a caseload of 70+ clients, conducts home visits, and coordinates resources to support independence and quality of life for older adults.

The position requires strong assessment, advocacy, and organizational skills, with a hybrid schedule and travel within the service area. Training is provided during the onboarding period.

Qualifications

• Bachelor of Social Work (BSW) required or equivalent.
• Strong assessment, advocacy and communication skills.
• Proficiency with electronic documentation and case notes.

Responsibilities

• Screen and assess eligibility for services and determine client needs.
• Conduct in-home assessments and develop individualized care plans.
• Coordinate services, monitor delivery, and follow up with providers.
• Maintain confidential case records and ensure compliance with policies.

Skills

English proficiency

Multitasking

Interpersonal skills

Documentation

Education

Bachelor of Social Work (BSW)

Tools

NYC Aging Database

VIVE

Job description

Case ManagerQueens Community House (QCH) – Older Adult ServicesCompensation: $32.96 – $34.06 per hourWork Schedule: Hybrid – 3 days in-office and 2 days remoteWork Arrangement: Full in-person attendance required during the training periodAbout Queens Community HouseAre you passionate about making a meaningful difference in the lives of older adults and helping individuals maintain their independence and quality of life?Queens Community House (QCH) is a dynamic nonprofit organization serving the diverse population of Queens through a broad network of programs for children, youth, adults, families, and older adults.Our mission is to empower individuals and families with the tools to enrich their lives and build healthy, inclusive communities. As a modern interpretation of a traditional settlement house, QCH champions innovative leadership and a commitment to social and economic justice. We welcome individuals with diverse backgrounds, experiences, and perspectives who are inspired by our mission and motivated to create positive change.Position SummaryQueens Community House is seeking a dedicated and compassionate Case Manager to join our Older Adult Services team.The Case Manager is responsible for managing a caseload of 70 or more clients and providing comprehensive, individualized case management services. The successful candidate will deliver services in a professional, timely, culturally sensitive, and client-centered manner, empowering older adults to achieve their maximum potential based on their individual abilities, needs, and circumstances.This position requires strong assessment, advocacy, communication, and organizational skills, as well as the ability to coordinate community resources and develop supportive relationships with clients, caregivers, and service providers.Work Schedule and Requirements:Hybrid schedule consisting of three days in the office and two days remote.Full in-person attendance is required during the initial training period.Regular in-person home visits to older adults are an essential function of this position.Ability to travel throughout the designated service area to conduct home visits and client assessments.Key ResponsibilitiesScreen prospective Case Management clients and assess their eligibility for services.Interview clients experiencing personal, family, financial, physical, or mental health challenges to evaluate the nature and extent of their needs.Provide accurate information regarding available community services, benefits, entitlements, and other supportive resources.Conduct in-home assessments to determine eligibility and identify individual service needs.Establish and maintain collaborative relationships with clients, caregivers, family members, and informal support systems.Develop individualized care plans that address client needs, cultural preferences, personal circumstances, and the effective use of available community resources.Conduct in-home reassessments to evaluate client progress and determine continued eligibility for services.Arrange, coordinate, monitor, and follow up on service delivery to ensure clients receive appropriate support.Advocate and intervene on behalf of clients with service providers, government agencies, and other community organizations.Maintain complete, accurate, confidential, and timely case records, assessments, care plans, and documentation.Case Managers assigned to the Kew Gardens office must coordinate regular visits to the Windsor location to ensure case files, records, and case notes remain current and compliant.Develop and maintain partnerships with community agencies and service providers to expand available resources for clients.Complete a minimum of 16 hours of annual training through NYC Aging (DFTA) or other DFTA-approved training providers.Conduct client outreach during emergencies, including snowstorms, extreme heat, and other weather-related events, and report outreach activities to supervisory staff.Participate in agency-wide initiatives, staff meetings, trainings, and other program activities.Perform additional duties and special projects as assigned.Required QualificationsBachelor of Social Work (BSW) degree.Minimum of two years of experience working with the gerontological population.Cultural competency and demonstrated sensitivity to the diverse needs, preferences, backgrounds, and characteristics of older adults within the program's catchment areas.Knowledge of the communication needs of individuals with visual and/or hearing impairments.Proficiency in English.Strong computer skills and proficiency in various applications and software platforms.Ability to manage a caseload of 70 or more clients while maintaining accurate, timely, and comprehensive documentation.Ability to handle sensitive and confidential information professionally and exercise sound judgment.Strong attention to detail and the ability to gather, analyze, and summarize information for reports.Critical-thinking and problem-solving skills, including the ability to apply logical reasoning to complex client situations.Excellent interpersonal, written, and verbal communication skills, with a strong customer-service orientation.Ability to establish trust and credibility with clients, demonstrate approachability, and exercise poise, tact, and diplomacy.Proven ability to multitask, maintain a high level of energy, and manage competing priorities effectively.Demonstrated reliability and consistent follow-through on assignments.Preferred QualificationsExperience working with vulnerable populations and older adults in a community-based setting.Knowledge of the NYC Aging Database and VIVE.Bilingual or multilingual proficiency; candidates fluent in Spanish or another language are strongly encouraged to apply.Valid driver's license and ability to travel throughout the designated service area for client home visits.What We OfferQueens Community House offers competitive compensation and a comprehensive benefits package, including:Medical, dental, and vision insurance.Life insurance and Flexible Spending Accounts (FSA).403(b) retirement plan.Paid Family Leave.Up to 27 days of annual leave (17 days during the first year).12 sick days and specified federal holidays.Professional development, training, and networking opportunities.Full pay supplementation during approved New York State Paid Family Leave.Equal Employment OpportunityQueens Community House is an equal opportunity employer committed to diversity, equity, and inclusion. We provide employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status, in accordance with applicable federal, state, and local laws.Workplace Statement: Queens Community House maintains a drug-free workplace.