Case Manager

Vanguarde Consulting Group; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

A nonprofit organization focused on empowering out-of-school youth is hiring a Case Manager to develop individualized support plans and foster participants' personal growth. This role requires strong interpersonal skills and a passion for helping underrepresented communities. As part of a collaborative team, you will connect youth with vital resources while ensuring progress towards their goals.

Benefits

Premium-free health insurance

401k with employer match

Generous paid time off

Parental leave

Qualifications

• Proven experience with at-risk youth and social services.
• Ability to work independently and in a team.
• Strong capability for maintaining confidentiality.

Responsibilities

• Develop Individualized Service Plans (ISPs) for participants.
• Track and evaluate participant progress.
• Provide emotional support and guidance.

Skills

Communication

Interpersonal Skills

Organizational Skills

Cultural Competency

Education

Bachelor’s degree in Social Work, Psychology, Human Services

Tools

Program Tracking Systems

Case Management Software

Job description

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JOB DESCRIPTION: CASE MANAGER

Job Title: Train & Earn Case Manager

Location: 26 W. 61st Street, NYC 10023

Reports to: Program Director

About Us:

VANGUARDE DIGITAL LLC ("VANGUARDE") is on a mission to equip out-of-school

youth with the skills, networks, and opportunities to thrive in the tech sector. Our

flagship Train & Earn program provides cutting-edge occupational training, holistic

support services, and paid work experiences to launch participants into meaningful

careers and economic mobility. Leveraging deep industry partnerships and an

employer-driven approach, VANGUARDE is driving systems change to build a diverse

and equitable tech workforce.

Position Overview:

We are seeking a dedicated and compassionate Train & Earn Case Manager to join

our team. The Case Manager will work closely with participants, primarily at-risk youth,

to create individualized Strategic Service Plans (SSPs), monitor their progress, and

connect them with essential resources and services. This position plays a vital role in

supporting participants through their personal development journey while working

collaboratively with our multidisciplinary team, including job developers, outreach

coordinators, mental health specialists, and the program director.

Key Responsibilities:

Develop Individualized Service Plans (ISPs): Work directly with participants to

understand their needs and goals, and develop customized action plans tailored

to their personal and professional development.

Progress Monitoring: Regularly track and evaluate participants' progress

against established goals and milestones, making adjustments to plans as

needed.

Resource Coordination: Connect participants with relevant community

resources, social services, educational opportunities, and employment support

as part of their development.

Weekly Participant Engagement: Meet with each participant once a week to

provide ongoing guidance, emotional support, and encourage goal achievement.

Documentation & Reporting: Maintain accurate and timely documentation of all

interactions, progress updates, and service interventions in participant files and

the Program Tracking System (PTS).

Collaboration: Work closely with the job developer, outreach coordinator, and

mental health specialists to ensure holistic support for each participant.

Advocate for Participants: Act as a liaison between participants and external

resources, ensuring participants receive the services they need in a timely and

supportive manner.

Crisis Management: Respond to any crises or challenges participants may face,

providing immediate intervention or referral to appropriate services.

Qualifications:

Bachelor’s degree in Social Work, Psychology, Human Services, or related

field.

Proven experience working with at-risk youth, navigating critical social services,

and providing support to underserved populations.

Strong knowledge of community resources, social service programs, and the

local network of agencies.

Experience with individualized case planning and progress tracking.

Excellent communication and interpersonal skills; ability to engage and build

trust with youth.

Ability to work independently as well as collaboratively within a multidisciplinary

team.

Strong organizational skills with attention to detail and accurate record-keeping.

Cultural competency and a passion for supporting diverse populations.

Ability to maintain confidentiality and handle sensitive information responsibly.

Preferred Qualifications:

Experience working in a nonprofit setting.

Familiarity with program tracking systems or case management software.

Knowledge of mental health and behavioral health services.

Full-time, in-person role 9am-6pm on-site

Collaborative, team-oriented environment with regular opportunities for

To Apply:

Please submit your resume and a cover letter outlining your relevant experience and

why you are interested in the Case Manager role at VANGUARDE DIGITAL, LLC.

VANGUARDE DIGITAL is an equal opportunity employer committed to workplace

diversity. People of color, women, LGBTQIA+ individuals, and those with lived

experience in the communities we serve are strongly encouraged to apply.

Salary & Benefits:

$60,000-$65,000 annually, plus comprehensive benefits including premium-free health Company Description insurance, 401k with employer match, generous paid time off and parental leave.

Seniority level

• Seniority level

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