Case Manager

Hamilton Madison House; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation and sick leave benefits

Paid agency-wide holidays annually

Job summary

Hamilton-Madison House's NORC program seeks a Case Manager to work with seniors in Knickerbocker Village, providing intake, assessments, and individual and group services to support aging in place. You will collaborate with a multidisciplinary team and community partners to fulfill program goals.

The role requires strong communication, cultural sensitivity, and experience with older adults. Full-time, benefits include medical, dental, and vision coverage, plus generous leave and holidays.

Qualifications

• Bachelor’s degree in social work or related field plus one year case assistance experience.
• Strong listening, empathy, and communication skills.
• Experience with older adults and diverse populations preferred.
• Proficient with data management systems; willing to learn others.

Responsibilities

• Provide individual casework services, including intake, NORC assessment and care planning with seniors and families.
• Offer case management, referrals, and information for entitlements per funding sources and contracts.
• Maintain accurate records and ensure confidentiality; manage documentation timely.
• Plan and implement education, recreational, and health promotion activities.
• Develop and run group activities and coordinate with NORC Director and partners.

Skills

Nonjudgmental

Empathic listening

Excellent communication

Bilingual English/Chinese (preferred)

Education

Bachelor's degree in social work or related field

Tools

Data management systems

STARS (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

Full Time Regular Community/Social S. New York, NY, US

Position Summary

Under the sponsorship of Hamilton-Madison House, the NORC (Naturally Occurring Retirement Community) is apartnership of a social service provider, the housing partner (Knickerbocker Village), a health care partner, and the seniors. Beyond these core partners, the NORC brings together community resources, develops, maintains and expandspartnerships to provide the supportive environment and services allowing those residing in the complex, age 60 and over,to be able to age in place and remain active and engaged members of the community for as long as possible.

The Case Manager is an integral part of the NORC interdisciplinary team, providing the individual and group services toseniors residing in Knickerbocker Village allowing them to successfully age in place and remain as active and engagedcommunity members for as long as possible; This position reports to the Director of Knickerbocker Village NORC.

Responsbilities

Program

• Provide individual casework services as indicated, including conducting intake, completing the NORC assessment, determining plan of care and working with team, community partners and seniors/families to implement plan.
• Provide case management, case assistance, referral and information for entitlements as well as other program components as required by agency and funding source and contractual obligations.
• Ensure that annual contractual goals, assessments, required number of service units are attained and that case notes and units adhere to guidelines and standards of contracting agencies funding sources and professional standards.
• Complete health indicator program requirements as required by funding contract(s).
• Implement programs and activities to actively foster communication and cooperation among diverse groups in the community.
• Conduct home visits and assessments as indicated.
• Maintain accurate client records, both written and electronic and enter into client data base(s) in a timely manner.
• Assure maintenance of client confidentiality.
• Assist in the planning and implementation of education, recreational and health promotion activities.
• Develop and implement group activities including support groups, educational programs and socialization activities.
• Other duties as determined by NORC Director and required by funding sources.

Community and Outreach and Partnerships/Collaborations

• Work with NORC Director and team to maintain and expand existing community partnerships by being active and visible in the community and working closely with other professional, civic and private organizations as indicated.
• Develop, maintain and expand positive relationships with key stake holders and community partners to support mission of the organization and requirements of the funding source(s).
• Participate in outreach activities as indicated by NORC Director.

Minimum Qualifications

• Bachelor’s degree in social work or related field and one year experience with Case Assistance
• Nonjudgmental, socially perceptive, empathic and a good listener
• Sensitivity to and understanding of the needs of the elderly. Prior experience working with older adults desirable
• Demonstrated knowledge or understand of social theories, practices, guidelines and demonstration of competencies of social services
• Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines
• Ability to handle complex and difficult situations in a professional manner. Demonstrated ability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Ability to develop collaborative relationships with professional staff and community groups
• Excellent verbal and written communication skills
• Excellent computer skills required including experience with data management systems, and willingness to learn other programs as required. Experience with STARS desirable
• Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families. Commitment to diversity and ability to work with diverse population of seniors, volunteers and staff
• Bilingual proficiency in English and Chinese is preferred

Compensation: $27.70 per hour

Hours: Monday to Friday, 9:00am - 5:00pm, 35 hours per week

Excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays annually.

Hamilton-Madison House is an Equal Opportunity Employer