Case Manager (NORC)

HANAC, Inc; New York (NY); On-site; USD 41,000 - 50,000; Part time

Benefits offered by this job

Health insurance

Dental and vision insurance

403(b) retirement plan

Vacation and sick pay

Job summary

HANAC, Inc is looking for a Case Manager for the NORC program in New York, NY. This hourly position requires the candidate to handle case management and provide assistance to clients regarding benefits and entitlements. The successful applicant will possess a BA or Associate's degree and have experience in social services. Responsibilities include direct case assistance, client assessments, and maintaining documentation. The role offers excellent benefits, including health, dental, and retirement plans.

Qualifications

• Demonstrated human service experience.
• Experience providing social services case assistance.
• Interest in social services and working with older adults preferred.

Responsibilities

• Assist Program Director in managing operations of a social services information and referral program.
• Provide case management and assistance to clients.
• Follow up on clients' cases to ensure resolution of issues.
• Maintain case service log and contribute to program statistics.

Skills

Excellent communication skills

Knowledge of services/resources for clients

Strong writing and speaking skills

Strategic thinking and planning

Education

BA or Associate's degree

Job description

Title: Case Manager of the NORC program

Position Type: Hourly (Non-Exempt)

Hourly Rate: $22.00

Work Schedule: Monday through Friday, 8 AM – 4 PM

Location: North Queensview, 33-68 21st Street, Astoria, NY 11106

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

The Case Manager of the NORC program will assist the Program Director to manage the operations of a social services information, referral, and assistance program that emphasizes benefits and entitlements to eligible members of the community.

Responsibilities

• Direct provision of case management and case assistance to client.
• Excellent communication skills including oral and written with the ability to work with clients in crisis.
• Knowledge of services or resources available to defined clientele.
• Interviewing clients for needs assessment (can be phone, office, or in-home).
• Providing case assistance and case management (including assistance in acquiring, interpreting, and completing required forms and gathering verification information for entitlements and services) to clients to appropriate service agencies.
• Follow up on clients' cases on a regular basis to assure the resolution of issues identified as well as identify possible new issues.
• Escorting clients to appropriate services to assist with language translation, completion of the necessary paperwork, etc.
• Attend required training - in-house or at other venues to keep abreast of laws, regulations, services, and issues affecting defined clientele.
• Maintaining case service log for documenting time, issues, and resolution.
• Computer entry of the program required statistics.
• Attend Weekly and Monthly case management meetings with Program Director.
• Follow established on-site safety and emergency procedures.
• Other tasks as needed.

Qualifications

• BA or Associate's degree with demonstrated human service experience.
• Must have experience providing social services case assistance.
• Strong communication skills (writing and speaking).
• Strategic thinking and planning skills.
• Demonstrated interest in social services and experience working with older adults is preferred.

Benefits Offered

Excellent benefits, including health insurance plan, dental, vision, and life insurance plan, flexible spending account, 403(b), vacation, sick, holiday pay