Case Manager

High Point & Affiliated Organizations; New Bedford (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Harbour House Family Center in New Bedford, MA is seeking a Case Manager to provide direct care to residents on-site. This full-time role runs Monday-Friday 8am-4:30pm, requires a high school diploma or GED (associate degree preferred) and a valid driver’s license with willingness to travel.

Pay ranges from $20 to $27 per hour, with mileage reimbursements for travel. Responsibilities include assessments, counseling, discharge planning, group facilitation, maintaining medical records, and

Qualifications

• Associate's degree in human services preferred.
• One year of experience in substance use treatment or mental health field preferred.
• Valid Driver’s License, vehicle, and clean driving record required.
• Spanish or Haitian Creole language skills encouraged to apply.

Responsibilities

• Provide direct care to residents including assessments, individual counseling, discharge and aftercare planning, and group facilitation.
• Maintain residents' medical records thoroughly and timely with clear entries.
• Link residents with aftercare services and assist families in accessing ongoing support.
• Coordinate transportation/childcare arrangements to enable participation in meetings and programs.
• Attend unit meetings, treatment team conferences, and mandatory trainings; maintain professional boundaries and documentation.

Skills

Communication skills

Professional demeanor

Team collaboration

Basic computer skills

Education

Associate's degree in human services

High School Diploma or GED

Tools

EHR software (HPAO)

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Case Manager

• Posted on November 3, 2026

Locations

Showing 1 location

New Bedford, MA 02746, USA

• On-site
• Clinical
• Full-Time
• Requisition #: CASEM004008

Description

Program & Location: Harbour House Family Center - New Bedford, MA
Education & Experience: High School Diploma or GED, preferred. Must have a valid driver's license, vehicle, and is willing to travel.
Pay Range: $20 - $27/hr (education & experience dependent)
Status/Schedule: Full Time; Monday-Friday 8am-4:30pm
*Travel required w/ mileage reimbursement

About Us

SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate for andprovidesupport to individuals, families, and communities in the areas of substance use, mental illness, domestic violence, homelessness, and parenting. SEMCOA operatesfour emergencyassistancecongregate family shelters and additional scattered sitesthat provide supportive services to families andassistthem with securing permanent housing.SEMCOA also provides residential recovery home treatment to individuals with substance use disorders, as well as transitional and permanent housing stability and support programs.Our portfolio also includes two graduate sober houses, the Family Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton Healthy Families programs.

• Must present as courteous and professional at all times;
• Demonstrated flexibility and ability to perform multiple tasks;
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion;
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO Electronic Health Record (EHR);
• Must have the ability to work with others in cooperative and collaborative manner;
• An understanding of the relationship between substance use and mental health issues and/or self-help programs;
• Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner;
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations;
• TB/Flu and Covid19 Assessment;
• Completion of the HPAO approved de-escalation program;
• Successful completion of all trainings upon hire and annually as required.
• Maintain assigned caseload;
• Providing direct care to residents – including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments;
• Making referrals when appropriate;
• Responsible for each assigned residents’ medical records. All records are to be professional, complete and thorough with entries made in a timely manner;
• Responsible for linking resident’s with aftercare services prior to discharge and aiding the resident and his/her family access services when appropriate;
• Strengthen current and create new partnerships within the community to ensure that the clients develop the skills needed to sustain sobriety and/or housing;
• Review patients/family rights and responsibilities, emergency safety plans and grievance policy
• Communicating/involving family in treatment at patient/client/resident’s request;
• Maintain professionalism when connecting with individual’s collaterals;
• Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Supervisor /Director;
• Responsible for continued education in the field respective to their service level;
• Comply with the McKinney-Vento Homeless Assistance Act, Efforts to Outcomes (ETO) / Homeless Management Information System (HMIS) / CaseWorthy reporting requirements;
• Have a thorough understanding of program policies, EOHLC’s Scope of Services, review and enforce Program Guidelines and Uniform Shelter Rules with participants
• Maintain thorough knowledge of public and private resources in the community;
• Understand and follow established referral system for necessary services to appropriate agencies/providers including but not limited to Department of Transitional Assistance (DTA), Department of Children and Families (DCF), school systems, Medical/Mental Health Services;
• Assist participants with the development of Assessment Based Re-Housing Plan and evaluate progress of stated goals and action steps;
• Assist families with HomeBASE application, relocation benefits, and Strategic Rehousing Initiative (SRI) funds;
• Meet with participants for a minimum of once per week to evaluate progress identifying potential barriers to establishing/ maintaining housing and develop subsequent strategies to resolve;
• Conduct entrance and exit interviews, assessment of families; development of assessment-based rehousing plan, stabilization plans as required;
• Assist families in developing economic stability plans, maximizing income, & obtaining employment to establish long-term housing strategies with participants;
• Assist with transportation/childcare arrangements to enable parents to attend meetings related to the Assessment Based Re-Housing Plan;
• Work and communicate with team members on family’s progress;
• Welcome families, schedule events and meetings for families upon entering shelter and facilitating workshops for participants on assigned topics;
• All other duties as assigned by Program Director / Clinical Supervisor/ COO.

Case Manager Qualifications

• Associate's degree in human services, High School Diploma, or GED preferred.
• One year of experience in substance use treatment and/or mental health field.
• CPR Certification preferred.
• Personal lived experience in mental health and/or substance use recovery.
• Experience working with families with children.
• Valid Driver’s License, vehicle, and able to provide clean driving record.
• Spanish or Haitian Creole speakers encouraged to apply.
• Medical Insurance
• Vision Insurance - Eye Med
• Long & short-term disability
• Discounted auto/home and renters' insurance - Rogers & Gray
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.