Case Manager

Loyola University; Maryland; Hybrid; USD 53,000 - 66,000; Full time

Job summary

Loyola University Maryland is seeking a Case Manager to support students through educational and personal challenges, crisis situations, and referrals to community resources. The role collaborates with faculty, staff, and campus services to ensure appropriate care and follow-up.

Requires a Master’s degree and 1–3 years of relevant experience in higher education or similar settings. Position offers full-time status with hybrid remote work options and competitive compensation.

Qualifications

• Knowledge of advising and counseling techniques in higher education.
• Broad knowledge of physical and mental health care and services, crisis management, and suicidal assessment.
• Experience interfacing with hospitals, insurance companies, families to assist students.

Responsibilities

• Serve as primary resource for managing student issues related to distress and crises.
• Coordinate intervention plans and communicate with affected students and staff.
• Develop and maintain referral networks with community health providers and services.

Skills

Counseling techniques

Crisis management

Interpersonal communication

Collaboration with health providers

Education

Master’s degree

Tools

Ellucian/Colleague

Maxient

Job description

Position Title

Case Manager

Employee Type

Regular

Office/Department

Student Development

Work Environment

Remote and hybrid positions are open to applicants based in states identified here: Work at Loyola | Loyola University Maryland.

Loyola University Maryland Main Campus

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/people-culture/benefits/

Compensation Range

Final compensation offers are determined by a variety of factors, including but not limited to job-related experience, internal equity, and alignment with organizational budget.

$53,040.00 - $66,300.00

Anticipated Start Date

Monday, September 14, 2026

If Temporary or Visiting, Estimated End Date

11/14/2026

Position Duties

Assists AVP/Dean of Students representatives in providing support to students in resolving educational and personal challenges, psychological distress and crises, that may impede their academic progress and community interactions. Provide support and outreach to faculty and staff involved when students at risk are identified and support is needed. Assist students with social services needs including, but not limited to, referral to community resources and facilitating access to medical care (including coordination of hospitalizations and discharge planning), and follow up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations.

Essential Functions

Serving as primary resource for managing student issues related to students in distress, at-risk, and students in crisis. Collecting, organizing, and evaluating facts associated with student incidents, coordinating intervention plans, and communicating with the impacted student(s). Facilitating information flow with the CARE Team, identified students, parents/guardians, Counseling Center, Student Health Services, Disability Support Services, Thrive Center for Student Success, Academic Advising, Class Deans, faculty, and off-campus hospitals and mental health care providers. Assist students with social services needs including, but not limited to, referral to community resources and facilitating access to medical care (including coordination of hospitalizations and discharge planning) and follow up to ensure that students are appropriately assessed, successfully referred, and compliant with treatment recommendations Establish and maintain regular contact with a network of administrative resources and related off-campus referrals in order to accurately identify, address, and follow up with students who present with a high level behavioral and/or mental health-related risk(including suicidal ideation, self-harm, depression, anxiety, eating disorders).
Develop and coordinate programs to improve the health and well-being for Loyola students. Implement programs that show effective promotion of wellness and provide measurable results. Promote wellness programming through social media communications, incentive campaigns, and other activities to generate student participation. Initiate and develop on-going liaison relationships with community health providers, services, hospitals, and other resources. Develop and maintain a database of referral resources and community services in surrounding communities (including current insurance panel of providers as well as providers who will work with students at minimal cost). Keep abreast of federal and state policy changes that will affect the scope or practice of case management. Participate in research, departmental and campus committees, programs and projects as assigned.
Maintain detailed case notes in Maxient data system. Collect and analyze data regarding student support efforts and campus conduct issues. Assist the director in preparing case notes for weekly CARE Team meetings. Support overall operation of Dean of Students and Student Support and Wellness Promotion office. Provide outreach to campus departments. Actively participate in departmental/divisional efforts and projects. Serve on University, Division and Department Committees as needed. Help prepare reports for Vice President and Cabinet.
Non essential: Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Physical/Environmental Demands

Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

N/A

Additional Information

N/A

Education Required

Master’s degree

Required Certifications/Licensures

No Required Certifications

Work Experience

1 - 3 years

Describe Required Experience

Required Knowledge, Skills and Abilities

Knowledge of advising and counseling techniques within higher education. Broad knowledge of physical and mental health care and services, crisis management/prevention, suicidal assessment, educational outreach to students, staff, faculty and parents/guardians. Experience interfacing with hospitals, insurance companies, families and concerned others to accompany students and facilitate inpatient hospital admissions and referrals for aftercare when discharged from hospital. Demonstrated exceptional interpersonal skills. Excellent written and oral communication skills, efficient work habits, strong organizational skills, and superior attention to detail. An understanding of the student developmental process and ability to promote student success. Ability to judge appropriateness of off-campus mental health providers as potential referral resources for university students with varied diagnosable mental health disorders. Ability to form relationships with students and families referred for support in preparing and connecting students with off-campus provider. Demonstrated effectiveness in addressing the unique needs and concerns of students from a variety of diverse backgrounds. An ability to build collaborative efforts between student life, academic affairs and other divisions of the university. Demonstrated ability of working effectively with college-age students. Competency in setting appropriate boundaries with students while providing suitable resources. Administer policies and procedures related to the application of community values and behavioral expectations and other student handbook guidelines. Experience and proficiency with educational management applications such as Ellucian/Colleague; Microsoft Office and Maxient. Must be able to support the University’s goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

Final compensation offers are determined by a variety of factors, including but not limited to, job-related experience, internal equity, and alignment with organizational budget.

Successfulcandidatesforanystaff,faculty,oradministrativepositionatLoyolaUniversityMarylandwillbesubjecttoapre-employmentbackgroundcheck.Note:Experienceand/oreducationmaybesubstitutedforrequirements.

Employment Eligibility

All candidates must be eligible to work in the United States and complete employment eligibility verification by the first day of employment at Loyola University Maryland, as required by law (e.g., Form I-9). Unless explicitly stated otherwise in the job description or job advertisement, Loyola University Maryland does not sponsor employment visas for this position.

University Description

Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master’s and doctoral levels. Founded in 1852, Loyola is a Catholic University and one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person — mind, body, and spirit — and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world.

The Wall Street Journal ranked Loyola No. 19 overall in the nation in its 2026 “Best Colleges” list. Loyola was also ranked No. 51 for impact on graduate salaries and No. 81 in the nation for student experience. U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade. Princeton Review named it one of the nation’s top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2026. Loyola is one of 75 colleges and universities included on a list of the “new” dream schools in Jeffrey Selingo’s book, Dream School, Finding the College That’s Right for You. The list of “new” dream schools highlights institutions with strong outcomes, accessible admissions, and dynamic student experiences. Loyola was also listed among the “best value” private colleges in Kiplinger’s Personal Finance.

Loyola University Maryland is proud to be recognized among thenation’s top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications.

Learn more about our prestigious rankings and notable accoladesand university profileby clicking on the hyperlinks.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.