Case Manager

Portlandchristian; Louisville (KY); On-site; USD 50,000 - 55,000; Full time

Job summary

Thrive in Louisville seeks a compassionate Case Manager to provide individualized support for individuals experiencing homelessness, combining advocacy, care coordination, and faith-based service.

The role focuses on housing, health, and behavioral health barriers, with collaboration across healthcare, outreach, and housing specialists to promote stability and independence.

Qualifications

• Bachelor’s degree in relevant field required or preferred.
• 1–3 years experience in case management, social services, or related homelessness/behavioral health work.
• Experience with vulnerable populations facing homelessness, mental illness, addiction, or trauma preferred.
• Knowledge of trauma‑informed care, harm reduction, and strengths‑based approaches.
• Familiarity with local housing systems, benefits, and community resources.
• Strong communication, crisis management, and advocacy skills.
• Ability to work independently and collaboratively in fast‑paced environments.

Responsibilities

• Conduct comprehensive client assessments (housing, health, income, goals).
• Develop individualized service and housing plans with clients.
• Monitor progress and adjust plans for long‑term stability.
• Connect clients to shelters, healthcare, and recovery services; advocate with housing programs and agencies.
• Provide crisis intervention using trauma‑informed and harm‑reduction approaches; teach life skills and self‑advocacy.
• Maintain accurate case notes and progress documents; contribute to program workflows.
• Support Learning Center development by identifying needs and coordinating partner programs.

Skills

Communication

Crisis management

Advocacy

Independence & teamwork

Cultural sensitivity

Problem-solving

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Job description

A faith-based nonprofit organization in Louisville is seeking a compassionate Case Manager to provide individualized support to individuals experiencing homelessness. This vital role combines advocacy, care coordination, and faith-based service to address housing, mental health, addiction, and other barriers, helping clients work toward stability and long-term independence.

Key Responsibilities

Client Assessment & Planning

• Conduct comprehensive assessments of client needs, including housing, health, income, and personal goals.
• Develop individualized service and housing plans in collaboration with clients.
• Monitor client progress and adjust plans to support long-term stability.

Advocacy & Resource Connection

• Connect clients with appropriate community resources such as shelters, healthcare, mental health services, and recovery programs.
• Advocate on behalf of clients with housing programs, government agencies, and service providers.
• Assist clients in navigating housing applications and overcoming barriers to permanent housing.

Crisis Intervention & Support

• Provide crisis intervention and de-escalation using trauma-informed and harm-reduction practices.
• Support clients in developing life skills, financial literacy, and self-advocacy to foster independence.
• Educate and empower clients around goal setting and resilience.

Collaboration & Documentation

• Work with multidisciplinary teams including healthcare providers, outreach workers, and housing specialists.
• Maintain accurate case documentation, service plans, and progress notes.
• Contribute to program development, best practices, and service workflows.

Learning Center Development

• Help establish a Learning Center by assessing client needs and skill gaps.
• Coordinate with community partners to source or develop classes in areas such as employment readiness, household management, and life skills.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field (preferred).
• 1–3 years of experience in case management, social services, homeless services, or behavioral health.
• Experience working with vulnerable populations impacted by homelessness, mental illness, substance use, and trauma.
• Knowledge of trauma-informed care, harm reduction, and strengths-based approaches.
• Familiarity with local housing systems, public benefits, and community resources.
• Strong communication, crisis management, and advocacy skills.
• Ability to work independently and collaboratively in fast-paced environments

Desired Traits

• Compassionate, client-centered, and mission-driven.
• Skilled in problem-solving, organization, and cultural sensitivity.
• Calm and steady in crisis situations.
• Dedicated to empowering individuals toward long-term success.
• Team-oriented but comfortable working independently in the field.

Spiritual Alignment

This position requires alignment with Christian values and practices, including:

• A personal relationship with Jesus Christ.
• Belief in the Bible as the foundation for faith and daily life.
• Agreement with the Exodus Statement of Faith.
• Active membership in a local evangelical church.
• A Christ-like attitude in speech, actions, and service to others.

Physical & Work Conditions

• Frequent sitting, standing, walking, and occasional lifting.
• Field-based and office-based work with community travel required.
• Regular interaction with individuals in crisis or unstable living situations.

Compensation

• $50,000–$55,000/year, depending on qualifications and experience

Thrive is an Equal Opportunity Employer.