Case Manager, Rapid Rehousing

Safe Haven Family Shelter; Nashville (TN); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO days

Sabbatical days

Paid holidays

401K with employer match

Disability insurance

Parental/family leave

Job summary

Safe Haven Family Shelter in Nashville seeks a dedicated professional to provide holistic case management for families experiencing homelessness. You will assess needs, set goals, and coordinate services to support transitions to permanent housing, while maintaining trauma‑informed, confidential practice.

Responsibilities include connecting families to resources, documenting outcomes in HMIS and Salesforce, and collaborating with staff.

Qualifications

• Bachelor’s degree in Social Work or related field required; Master’s degree preferred.
• Knowledge of community resources and counseling/social work practices with high risk populations in crisis.
• Excellent verbal and written communication skills.

Responsibilities

• Provide holistic case management including intake assessments, goal setting, and progress monitoring.
• Meet clients at their residence and conduct trauma‑informed care interactions.
• Connect families with community resources and document outcomes of referrals.
• Input data into HMIS and Salesforce accurately and timely.
• Maintain confidentiality and adhere to agency policies and ethics.
• Travel as needed and participate in staff meetings and trainings.

Skills

Case management

Trauma-informed care

Communication skills

Education

Bachelor’s degree in Social Work

Master’s degree preferred

Tools

HMIS

Salesforce

Job description

Work with families experiencing homelessness to ensure available community resources are provided for families. Support families in crisis and conduct analysis of the family’s needs to coordinate activities and resources to ensure a successful transition to permanent housing.

Job Responsibilities

ROLES AND RESPONSIBILITIES:

• Provide holistic and comprehensive case management services to all clients including: intake assessments, benefit assessments, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, advocacy and referrals.
• Meet with clients at their residence on a regular basis to provide case management services, and interact with clients according to a trauma-informed care framework.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Input accurate and complete data for all contacts with clients into agency HMIS and Salesforce database.
• Provide all required documentation in a timely manner, which may include client follow up, outcome evaluation, client contact sheets, progress notes and evaluations.
• Work independently with a strong sense of focus, task-oriented, non-judgmental, open personal qualities, and clear sense of boundaries.
• Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
• Work in a variety of settings with culturally-diverse families and communicates in ways that are culturally sensitive and appropriate.
• Transport clients to and from resources and/or activities, as needed, utilizing company provided vehicle.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
• Represent Safe Haven in local and national conferences and meetings to gather and share knowledge and best-practices around family homelessness.
• Adhere to agency policy, procedures and the professional code of ethics.
• Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Social Work or related field required, Master’s degree preferred.
• Knowledge of community resources and counseling/social work practices with high risk populations in crisis, including understanding of working in a Trauma Informed Care Environment.
• Excellent verbal and written communication skills with the ability to establish a positive rapport with clients.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work Environment: Office setting. Must be able to sit / stand for 8 hours.
• Walking, bending, light lifting up to 25 lbs.
• Must be able to travel to community service providers, housing and property, and to families in need.
• Ability to drive agency vehicles, including 15-passenger van.

Additional Information

• 100% Employer-paid health and dental for individuals
• Additional discounted family coverage available as well
• 18 PTO Days plus 8 sabbatical days annually
• 14 Paid Holidays annually plus 4 floating holidays
• Paid parental/family leave
• 401K Plan (with 5% employer match)
• Employer paid short-term and long-term disability
• Job Function: Programs and Service Delivery
• Salary Range: $44,000 - $48,000
• Working Hours: 40 hrs/wk; Monday- Friday