Case Manager

Jewish Family & Career Services of Louisville; Louisville (KY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k)

403(b)

403(b) matching

Flexible schedule

Health savings account

Job summary

Jewish Family & Career Services of Louisville is seeking a full-time Case Manager to provide holistic case management for clients in the Louisville area. The role focuses on supporting economically marginalized individuals and families by coordinating resources, assisting with government benefits, and maintaining thorough records.

Responsibilities include assessments, care planning, quarterly reviews, and data reporting. Travel within the Louisville metro area is required.

Qualifications

• Bachelor’s in human services or related field preferred.
• Bi-lingual in Arabic or Spanish preferred.

Responsibilities

• Manage a caseload of clients.
• Provide concrete services such as completing eligibility forms, resource coordination, securing government assistance.
• Conduct client assessments, identify goals, establish care plans and complete quarterly reviews.
• Network with agency and community service providers.
• Stay current on community resources and entitlement programs and assist clients in obtaining them.
• Track, monitor, case note and report client progress.
• Collect demographic and outcome data on all clients and complete reports.
• Provide administrative assistance to clients on insurance forms and government assistance, including paperwork and in-person advocacy.
• Serve as Information & Referral (I&R) services with agency clients.

Skills

Case management

Data collection

HIPAA compliance

Communication skills

Bilingual (Arabic/Spanish)

Education

Bachelor’s in human services

Tools

Microsoft Office

Penelope

Job description

Position: Case Manager Organization: Jewish Family & Career Services Reports to: Chief Program Officer Position Type: Full Time ($44,600 - $50,200 a year) FLSA Status: Exempt Location: Louisville, Kentucky

Jewish Family & Career Services expands possibilities for each person and every family to meet life’s challenges with confidence. We are guided by our Jewish values to ensure all in Greater Louisville live with dignity and purpose. Our core service areas include Career Services, Counseling Services, Family Strengthening, Jewish Life, Klein Older Adult Services, and the Navigate Enterprise Center.

Our Values

• Kavod: Respect for the undeniable humanity of each person.
• Chesed: Actions rooted in compassion and empathy.
• Kehilah: Connections that strengthen individuals and build community.
• Tzedek: Advocacy that fosters fairness and equity.
• Avodah: Service to others that has the power to repair our world.

Purpose

To provide case management activities with a range of individuals and families who are economically marginalized and/or with limited English proficiency through a holistic approach that promotes stability and well-being.

Essential Functions

• Manage a caseload of clients.
• Provide concrete services such as completing eligibility forms, resource coordination, securing government assistance, etc.
• Conduct client assessments, identify goals, establish care plans and complete quarterly reviews.
• Network with agency and community service providers.
• Stay current on general community resources and local/federal entitlement programs and assist clients in obtaining them.
• Track, monitor, case note and report client progress.
• Collect demographic and outcome data on all clients and complete reports according to schedule.
• Provide administrative assistance to clients on issues relating to completing insurance forms, securing government assistance, etc., including paperwork and in-person advocacy as appropriate.
• Serve as Information & Referral (I&R) services with agency clients.

Secondary Duties

• Maintain accurate, complete and timely client records and associated notes in the mandated systems according to agency and HIPAA policies.
• Attend staff, supervisory, team and impact area meetings.
• Other duties as assigned.

Pre-Employment Requirements

• Satisfactory completion of a pre-employment background and drivers’ record check.
• Negative TB test and drug screen required.

Education, Training and Experience Requirements

• Bachelor’s in human services or related field, preferred.
• Bi-lingual in Arabic or Spanish, preferred.

Performance Requirements

• Responsible for meeting agency, grant and other funder outcomes in a timely manner.
• Attend all agency and department meetings.
• Meet reporting and departmental deadlines.
• Maintain up-to-date client case records and outcomes measurement as mandated by internal policies and procedures, and by those with contracted organizations.
• Handle all PHI and PII confidentially and follow agency mandates regarding the security of client/agency information.
• Conduct self in a professional and respectful manner with coworkers and community members.

Knowledge, Skills and Abilities

• Ability to develop constructive, professional and cooperative working relationships with others and maintain those relationships over time.
• Effectively utilize general and program-specific computer programs (e.g., Microsoft Office Suite, Penelope, etc.).
• Effectively operate typical office equipment (telephone, computer, fax, copier, mail machine, etc.).
• Thorough knowledge of community resources to assist participants with needs of food, shelter, transportation, childcare, financial assistance, etc.
• Sensitivity to different cultural, socio-economic and age groups.

Physical Requirements and Environmental Conditions

• Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position, specifically conducting home visits.
• Sedentary work which involves sitting most of the time.
• Must be able to speak and hear (hearing aids acceptable).
• Close visual acuity for computer work and reading (corrective devices acceptable).
• Not substantially exposed to adverse environmental conditions (typical office work).

Travel Requirement: Considerable local travel (Louisville Metro area) required.

JFCS is committed to diversity, equity, inclusion, and a trauma-informed approach and is an Equal Opportunity Employer.

Benefits

• 401(k)
• 403(b)
• 403(b) matching
• Flexible schedule
• Health savings account

Job Type

Full time

Pay

$44,600.00 - $50,200.00 per year

Work Location

In person