Bilingual Case Manager (Ukrainian/Russian)- Employment Navigation

Jewish Family & Children's Service of Long Beach & Orange County; Santa Ana (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health/dental coverage

Employer 403(b) contributions and life

Paid vacation and sick leave

Holidays and personal days

Job summary

Jewish Family & Children’s Service of Long Beach & Orange County seeks a compassionate Bilingual Case Manager – Employment Navigation to aid Ukrainian refugees and other immigrants. You will provide case management, employment assistance, housing help, and financial literacy tools, with focus on job placement and culturally sensitive support.

You’ll help develop a pilot program for Ukrainian refugees pursuing caregiving careers, align with California Home Care Aide requirements, and collaborate

Qualifications

• Fluent in English and Ukrainian and Russian.
• California driver’s license.
• Ability to work with people from diverse cultures.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.

Responsibilities

• Provide case management and employment navigation to refugees and immigrants.
• Help clients explore occupations and labor-market opportunities.
• Develop pilot workforce program for Ukrainian refugees in caregiving.
• Assist with resumes, applications, interview prep, and job-search strategies.
• Build partnerships with local businesses to source job openings and coordinate referrals.
• Monitor progress and adjust employment plans with clients.
• Connect clients to social, legal, health and mental health services.
• Travel regularly across the service area.
• Prepare monthly and quarterly reports with program staff.

Skills

Bilingual: English + Ukrainian +/Rus

Driver's license

Cultural sensitivity

Organizational skills

Verbal & written communication

Relationship building

Time management

Problem solving

Microsoft Office

Client database systems

Education

Bachelor’s degree or 2+ years related experience

Tools

Microsoft Office Suite

Client database systems

Job description

Founded in 1958, JFCS empowers people to make positive changes through professional mental health care and provides families in crisis with a safety-net of supportive services. JFCS serves a tapestry of clients across all religious, cultural, and economic backgrounds, and throughout the human life span.

Program Background:

Based on the Jewish tradition of “welcoming the stranger,” JFCS provides supportive resettlement services to refugees and humanitarian parolees to ensure their success, fair treatment and full integration into American society.

Position Opportunity:

JFCS is looking for a compassionate, mission-driven, bilingual individual to join our Refugee Assistance team as a Bilingual Case Manager – Employment Navigation. You must be fluent in English as well as Ukrainian and Russian. You will provide case management to eligible Ukrainian immigrants by providing employment assistance, housing assistance, financial literacy tools and cultural orientation; providing non-legal assistance with preparing applications for re-parole and EAD renewals. You will help refugees identify career goals, overcome barriers to work, secure appropriate jobs, and maintain employment. Knowledge of U.S. corporate culture and job search strategies, along with strengths in resume creation, and employment coaching will be critical to your success.

You will also help develop a pilot workforce development program for Ukrainian refugees interested in careers in caregiving. This may include supporting clients in meeting California Home Care Aide registration requirements . This pilot program will then be rolled out to other JFCS immigrant populations. This role bridges the gap between immigrant job seekers, community organizations, and local employers.

Core Responsibilities

The Bilingual Case Manager-Employment Navigation will:

• Provide case management and employment navigation to refugees and other immigrants.
• Help clients explore occupations, understand local labor-market opportunities, identify transferable skills, and navigate employment programs, job-search resources, and training pathways.
• Help develop a new workforce development pilot program for Ukrainian refugees with a goal to expand the program to other immigrant populations.
• Assist with resumes, cover letters, job applications, interview preparation, and job-search strategies. Provide individual coaching and facilitate employment/resume workshops as needed.
• Build and maintain partnerships with local businesses to source job openings, organize job fairs, and match qualified candidates to employment.
• Identify openings aligned with clients’ skills and goals, support applications, and coordinate referrals and placement activities with job developers or employer-services staff.
• Develop goals and monitor and assess progress to meet those goals and employment objectives; update employment plans in partnership with each client.
• Assist clients in accessing other social, legal, and health and mental health services.
• Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits, refugee services coordination meetings, etc.)
• Ensure compliance with case file management and reporting requirements. Work in consultation with the Director of the Refugee & Resettlement Programs to prepare monthly and quarterly reports.
• Arrange client appointments and coordinate and communicate with other individuals who may be assisting clients (e.g., language teachers, volunteers, hiring managers.)
• Work closely with the Director of Refugee Services, other Case Managers, Administrative Assistants, Volunteer Coordinator, and volunteers, to coordinate and fulfill client case management needs.
• Participate in all program meetings and ongoing trainings as required, and fully engage as a member of the Refugee Assistance team

Skills/Abilities That are a Must-Haves:

• Second language requirements: Fluent in English plus Ukrainian and Russian
• Valid California Driver's license and reliable vehicle with registration and insurance
• Authority to work in the United States
• Ability to work with people from diverse cultures in a respectful and culturally sensitive manner.
• Strong organizational skills with the ability to juggle multiple tasks, set priorities and effectively manage time, and meet deadlines; strong attention to detail.
• Ability to contribute both independently and as a team member, to take initiative and follow instructions Proven written and oral communication skills including the ability to change approach when working within diverse communities.
• Demonstrated ability to build and maintain relationships with clients, customers, community service providers and/or businesses.
• Ability to work occasional early morning, weekend, or evening hours as needed.
• Excellent problem-solving skills, and ability to provide conflict resolution.
• Computer literate, with proficiency in Microsoft Office Suite and ability to navigate client database systems.

Skills/Abilities We’d like you to Have:

• Bachelor’s degree OR at least 2 years of professional experience working as a case manager, social worker, employment coach, or other position with direct client contact and experience.
• Experience working with immigrants, refugees, asylum seekers or other displaced communities.
• Knowledge of nonprofit environment and/or social service and employment resources.

Other Benefits

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost health/dental care coverage for employees
• Employer 403(b) contributions and life insurance

Time Away from Work

We believe that being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Generous paid vacation time and sick leave
• 13 holidays plus 3 additional personal flex days each year

JFCS is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy or lactation status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, and veteran status. JFCS seeks to recruit, develop, and retain the most talented people and believes that diversity and inclusion among our teammates is critical to our success in serving our local communities.