Case Manager

Coastal International Security, Inc.; Los Alamos (NM); On-site; Full time

Job summary

Coastal International Security is seeking a Case Manager for a field-based, nationwide role focused on child safety and wellness verifications. You will lead a two-person team, conduct in-person visits, and ensure compliance with program standards across diverse communities.

The position requires a background in federal law enforcement or equivalent, strong communication skills, and the ability to work independently in dynamic environments. Travel and field activity are extensive.

Qualifications

• Background in federal law enforcement or equivalent experience.
• Experience conducting field interviews, home visits, or investigations involving vulnerable populations.
• Strong written and verbal communication skills; ability to document findings clearly and accurately.
• Demonstrated ability to exercise sound judgment in unstructured, field-based environments.
• Familiarity with federal privacy, records management, and information security standards.
• Valid driver’s license and ability to travel extensively within assigned region.

Responsibilities

• Lead two-person field team in conducting in-person child safety and wellness verification visits.
• Apply federal law enforcement background and judgment to navigate field situations safely and professionally.
• Document case outcomes accurately and submit reports within required timeframes.
• Coordinate with Case Officer to ensure interactions are conducted in the family's primary language.
• Adhere to program Standards of Conduct—no gifts, no personal contact, no legal advice to participants.
• Report adverse information, conduct violations, or safety concerns to supervisors within 24 hours.
• Maintain confidentiality of all case data and program materials.
• Enter standardized data fields into ICE systems of record.

Skills

Field interviews

Written communication

Verbal communication

Judgment

Privacy & security standards

Travel readiness

Job description

Child Safety Verification Program | Field-Based / Nationwide

• Organization: Coastal International Security
• Program: Child Safety Verification Program
• Location: Field-Based / Nationwide
• Compensation: $250 per case
• Citizenship: U.S. Citizens
• Clearance: Federal Background Investigation Required

Role Overview

The Case Manager is the law-enforcement anchor of a two-person field team conducting in-person safety and wellness checks on unaccompanied children released to sponsors across the United States. Working alongside a Case Officer, the Case Manager leads field interactions, ensures protocol compliance, and is responsible for the safe, professional execution of each assigned case. This is a mission-critical, high-volume role requiring composure, discretion, and the ability to operate independently in diverse communities.

Key Responsibilities

• Lead two-person field team in conducting in-person child safety and wellness verification visits
• Apply federal law enforcement background and judgment to navigate sensitive field situations safely and professionally
• Document case outcomes accurately and submit reports within required timeframes
• Coordinate with Case Officer to ensure all interactions are conducted in the family's primary language
• Adhere strictly to program Standards of Conduct - no gifts, no personal contact, no legal advice to participants
• Report any adverse information, conduct violations, or safety concerns to supervisors within 24 hours
• Participate in all required training, certifications, and annual refresher courses
• Maintain confidentiality of all case data, participant information, and program materials
• Verify UAC school enrollment status and confirm attendance per applicable state requirements
• Inform UAC and sponsor of legal obligations including immigration court dates, ERO reporting requirements, and release conditions
• Confirm UAC address and provide verified mailing address to ERO within 48 hours of case receipt
• Enter standardized data fields into ICE systems of record including name, A-number, address, safety status, and school enrollment
• Report serious health or safety events to the Contracting Officer's Representative within 1 hour of occurrence
• Obtain verbal consent from adult participants before proceeding with any site visit or wellness check; document refusals and escal per program protocol
• Confirm mail-receipt capability at the verified address; transmit mailing address to ERO within 48 hours of case receipt
• Verify court record matches the confirmed address; flag and report any discrepancies to the Lead Case Manager immediately
• Document household composition and living arrangements as applicable to the population served

WORK ENVIRONMENT

• Field-based role with extensive regional travel; evening hours expected to meet site-visit cutoffs
• In-person site visits conducted in residential settings in two-person field units
• Physical activity including walking, standing, climbing stairs, and extended driving
• Variable weather and travel conditions; mobile devices and case-management tools used in the field

Required Qualifications

• Background in federal law enforcement (e.g., CBP, ICE, FBI, U.S. Marshals, DEA, Secret Service, or equivalent)
• Experience conducting field interviews, home visits, or investigations involving vulnerable populations
• Strong written and verbal communication skills; ability to document findings clearly and accurately
• Demonstrated ability to exercise sound judgment in unstructured, field-based environments
• Familiarity with federal privacy, records management, and information security standards
• Valid driver's license and ability to travel extensively within assigned region

Preferred Qualifications

• Bilingual (Spanish/English or other language pairs) strongly preferred - all interactions must be in the family's language
• Prior experience working with child welfare agencies, DHS, or federal contractor programs
• Current or transferable federal background investigation (Public Trust or higher) - significantly accelerates onboarding
• Experience with government reporting systems or contractor compliance environments

Mandatory Requirements – All Candidates

• Must be a U.S. Citizen - no exceptions
• Must have resided in the United States for at least 3 of the last 5 years
• Must pass a federal government background investigation (suitability determination) before beginning work
• Must complete all required government training modules before starting field work
• Must sign program Standards of Conduct and Non-Disclosure Agreement
• Must be able to work field-based, nationwide assignments
• Note: Roles requiring access to government IT systems require U.S. Citizenship (not LPR)

Coastal International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.