PRN Case Manager

Endeavors; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Endeavors seeks a Case Manager to deploy in response to public emergencies, disasters, and crises, providing essential case management and advocacy services. You will coordinate referrals, complete intake and planning, and monitor progress for clients in a short‑term life management program.

The role requires crisis intervention experience, Spanish/English proficiency, and strong documentation skills; travel to various locations is expected, with adherence to federal and state standards.

Qualifications

• ,Bachelor’s degree in Social Work, Psychology, Criminal Justice, Sociology or related field
• 2+ years of crisis intervention experience or related training
• Proficiency in Spanish/English (written and spoken)
• NIMS Core Curriculum Courses required (see certifications)

Responsibilities

• Coordinate referrals, service planning and documentation for assigned caseload.
• Interview applicants to determine eligibility and establish program goals.
• Develop client intake and case plans; complete social history weekly.
• Meet regularly with clients to discuss progress and document records.

Skills

Spanish/English bilingual

Crisis intervention

Client advocacy

Education

Bachelor’s degree in Social Work or related field

Graduate degree preferred

Tools

NIMS ICS courses

ICS-100.C

ICS-200

ICS-700.B

ICS-800.D

Job description

JOB PURPOSE

To deploy at a moment's notice to assist before, during, and after a public emergency, disaster, hurricane, tornado, and flood. The Case Manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population, especially in crisis situations while maintaining compliance with established state and federal standards. Monitors assigned caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client to acquire services that will enable them to functionally cope with their environment

ESSENTIAL JOB RESPONSIBILITIES

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refer applicants to other agencies if not appropriate for program.
• Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
• Meet regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
• Refers clients to appropriate programs or other agencies based on clients' needs and in accordance with their program plan.
• Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
• Meet all deadlines required by program supervisor and partners.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with clients.
• Engage and involve clients in the casework process.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers.
• Maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS

EDUCATION

Required bachelor's or undergraduate degree from an accredited Program/university, preferably in one of the following areas: Social Work, Psychology, Criminal Justice, Sociology or related field of study.

Preferred - Graduate degree from accredited program/university in a related field.

EXPERIENCE

2+ year related experience and/or training including experience working in Crisis intervention.

Proficiency in Spanish/English (written and spoken language skills), required.

Preferred ORR experience.

Preferred experience in working in a social or public service environment with case management experience.

CERTIFICATIONS

Must have National Incident Management System (NIMS) Core Curriculum Courses.

• IS-100.C: Introduction to the Incident Command System,ICS 100
• IS-0200c. Basic Incident Command System for Initial Response,ICS 200
• IS-700.B: An Introduction to the National Incident Management System
• IS-800.D: National Response Framework, An Introduction

ATTENDANCE

Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES

Driver's License with a clear record.

VEHICLE

Must have daily use of a vehicle without prior notice.

OTHER

Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Eligible to receive, pass, and maintain security investigation background check initiated by the National Background Investigations Bureau. Must be a U.S. citizen or a Lawful Permanent Resident.

Pass a criminal history screen, including state and local child protection agency registries.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.