Field-Based Case Manager: Child Safety Verification

Coastal International Security, Inc.; Los Alamos (NM); On-site; Full time

Job summary

Coastal International Security is seeking a Case Manager for a field-based, nationwide role focused on child safety and wellness verifications. You will lead a two-person team, conduct in-person visits, and ensure compliance with program standards across diverse communities.

The position requires a background in federal law enforcement or equivalent, strong communication skills, and the ability to work independently in dynamic environments. Travel and field activity are extensive.

Qualifications

• Background in federal law enforcement or equivalent experience.
• Experience conducting field interviews, home visits, or investigations involving vulnerable populations.
• Strong written and verbal communication skills; ability to document findings clearly and accurately.
• Demonstrated ability to exercise sound judgment in unstructured, field-based environments.
• Familiarity with federal privacy, records management, and information security standards.
• Valid driver’s license and ability to travel extensively within assigned region.

Responsibilities

• Lead two-person field team in conducting in-person child safety and wellness verification visits.
• Apply federal law enforcement background and judgment to navigate field situations safely and professionally.
• Document case outcomes accurately and submit reports within required timeframes.
• Coordinate with Case Officer to ensure interactions are conducted in the family's primary language.
• Adhere to program Standards of Conduct—no gifts, no personal contact, no legal advice to participants.
• Report adverse information, conduct violations, or safety concerns to supervisors within 24 hours.
• Maintain confidentiality of all case data and program materials.
• Enter standardized data fields into ICE systems of record.

Skills

Field interviews

Written communication

Verbal communication

Judgment

Privacy & security standards

Travel readiness

Job description

Coastal International Security is seeking a Case Manager for a field-based, nationwide role focused on child safety and wellness verifications. You will lead a two-person team, conduct in-person visits, and ensure compliance with program standards across diverse communities.

The position requires a background in federal law enforcement or equivalent, strong communication skills, and the ability to work independently in dynamic environments. Travel and field activity are extensive.