Case Manager

BAYS, Inc.; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

BAYS, Inc. is seeking a Case Manager to gather information from youth and families, develop and monitor plans, and coordinate with agencies.

The role requires attention to detail, time management, and strong communication to engage families and work with stakeholders. Required qualifications include a degree or two years of relevant experience, plus two years in youth/family case management with knowledge of the Juvenile Justice System and a valid Florida driver’s license.

Qualifications

• Bachelor’s Degree or Associate degree with two years of experience with youth.
• Two years’ youth and family case management experience preferred.
• Must have a valid Florida driver’s license and auto insurance.

Responsibilities

• Use and update internal databases with case details and requirements.
• Document all case notes within 72 hours in the Juvenile Justice Information System.
• Refer to community agencies and follow up within defined timeframes.
• Communicate with team and know local resources; attend required classes.
• Maintain discretion in closing cases and manage daily field schedule.
• Perform related duties as assigned.

Skills

Attention to detail

Time management

Communication

Engaging youth and families

Independent field work

Education

Bachelor's Degree

Associate degree + 2 years experience

Job description

The Case Manager gathers information from the youth and family to develop and monitor the case plan. The Case Manager role requires to pay attention to detail, time management, and communication skills to engage the family and work with other agencies and/or stakeholders.

We are looking for a Case Manager who must have:

• Bachelor’s Degree, or an Associate’s degree with two years of experience working with youth. A combination of education and appropriate experience can be substituted for degree.
• Two years’ experience in youth and family case management and/or counseling. Familiarity with Juvenile Justice System and community resources preferred.
• Must possess a valid Florida Driver’s License and Auto Insurance.

Job Duties and Responsibilities:

• Utilize and update internal electronic databases continuously and consistently with requirements, case details, etc.
• Electronically document, in detail, all case and field notes within 72 hours, utilizing the Juvenile Justice Information System.
• Make appropriate referrals to community agencies and follow-up within timeframe defined by Quality Improvement Standards.
• Communicate with team and maintain knowledge of all available community resources, classes, and groups. Attend and facilitate client classes as required.
• Use discretion to close cases successfully or unsuccessfully.
• Manage daily work schedule and work independently in the field without direct supervision.
• Perform all other related duties as assigned

Job Essentials:

• Manage assigned case load of diverted youth by providing supervision to youth through individual, collateral, and family contacts.
• Complete program entry paperwork on all youth within timeframe defined by Standard Operating Procedures.
• Ensure that youth is complying with all sanctions and goals as outlined on their plan,
• Schedule and attend school related staffing, when needed.
• Maintain contact with all collateral services and Juvenile Justice Probation Officers as needed and within timeframe defined by Quality Improvement Standards.
• Required to drive daily for client visits, school checks and meetings.

BAYS is a drug-free workplace. We prohibit the use, possession, or distribution of controlled substances on company premises or during work hours.