Case Manager

Pine Castle, Inc.; Jacksonville (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Pine Castle, Inc. in Florida is seeking a program supervisor to coordinate case management for adults receiving developmental services.

You will oversee case notes, coordinate with consumers, families, support coordinators, and staff to implement outcomes identified in annual support plans. The role requires a Bachelor’s degree in social or human services (or equivalent paraprofessional experience), strong written and analytical skills, and the ability to supervise staff while ensuring quality

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, Special Education, or related field from four-year college or university; five years paraprofessional experience may substitute for the degree.
• Ability to read, analyze, and interpret professional journals, reports, or regulations; ability to write reports and related correspondence; ability to present information clearly.
• Strong written and analytical skills with ability to communicate with diverse stakeholders.

Responsibilities

• Directly supervises training specialist in adult training areas and handles supervisory responsibilities per policy.
• Coordinate case management activities, including collection, organization, and analysis of information for vocational and residential planning.
• Attend and chair meetings, document minutes, and provide feedback on training methods.
• Ensure Medicaid Waiver compliance and quality assurance for program documentation and data.

Skills

Reading & interpretation

Written communication

Analytical thinking

Education

Bachelor's degree in Social Work, Sociology, Psychology, Special Education, or related field

Job description

Provides case coordination of third party benefits, support plans, and implementation of outcomes to program participants as identified in their annual support plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Insures that personal, social, and vocational needs as related by consumer and their advocates are identified, assessed and implemented.
• Insures the collection, organization, and analysis of information about individuals through records, tests, interviews, and professional sources, to appraise their interests, aptitudes, abilities, and personality characteristics for vocational, residential and recreational planning.
• Counsels individuals relative to personal and social problems and objectives.
• Makes recommendations to appropriate parties on behalf of consumers in obtaining services and equipment pertinent to their daily activities.
• Works directly with consumers, family members, support coordinators, residential support personnel, and other significant persons to provide services needed for program participants.
• Insures consumers are provided fair and ethical treatment in all aspects of their Training and/or Behavioral Plans.
• Facilitates Behavior Review Committee meetings. Takes minutes and presents necessary information regarding incident reports.
• Attends local Behavior Review Committee representing behavioral issues regarding Pine Castle consumers.
• Reviews and analyzes reports related to program planning for the purpose of quality management and compliance to standard, semi-annual reviews, consumer discharges, consumer data change forms, CIS forms, quality assurance for consumer data books, assigned intake and maintaining consumer caseload central file records.
• Serves as liaison in activities with other agencies.
• Provides quality assurance for all program specific documentation as appropriate to meet Medicaid Waiver requirements.
• Attends all Support Plan Meetings, chairs Support Team Meetings and IPP Staffing for consumers in the Life Enrichment or Employment Services Program.
• Documents activities related to consumer in case notes and other reports. (monthly census, quarterly program report)
• Routinely monitors reports to insure appropriate programmatic adjustments are made.
• Observes and assesses personnel to provide feedback regarding training and methods utilized in teaching consumers personal, social, and vocational skills.

SUPERVISORY RESPONSIBILITIES:

Directly supervises training specialist in adult training areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employee; addressing complaints and resolving problems; manages and maintains leave time and time cards.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Social Work, Sociology, Psychology, Special Education, or other human services related field from four-year college or university; if lacking a four-year degree, five years of paraprofessional experience in mental health, counseling and guidance, social work, health or rehabilitation service may be substituted for the degree.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret professional journals, medical and psychological diagnostic reports, or accreditation and governmental regulations. Ability to write reports and related correspondence. Ability to effectively present information and respond to questions from consumers, families, referring agencies, and the general public.

MATHEMATICAL SKILLS:

Ability to collect data and to understand information related to data obtained.

REASONING ABILITY:

Ability to recognize and define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid FL Driver’s License or valid FL ID; including proof of insurance as needed.
• Maintain all required certifications needed to meet standards. First Aid, CPR, HIV/Aids and Infection Control certification, etc. should be attained within 90 days of employment and must not expire for continued employment.
• Knowledge of theories and practices of behavioral modification.
• Knowledge of medical and psychological terminology and data.
• Familiarity with professional ethics related to confidentiality.
• Ability to market program services to the general public and referral agency personnel. Knowledge of standards of DCAF-Developmental Services, the Commission on Accreditation of Rehabilitation Facilities (CARF), and Medicaid waiver.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate.