Case Manager

Gracewood; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Gracewood in Houston, TX is seeking a Case Manager to provide comprehensive case management within our residential program. The role focuses on teaching life skills, budgeting, parenting, and guiding clients toward self-sufficiency while offering emotional support.

Under the Program Director, you will coordinate with staff, complete documentation in Extended Reach, and connect clients with community resources and government programs as needed. A strong commitment to our mission is essential.

Qualifications

• Bachelor’s Degree in Social Work is required.
• 3+ years of case management or social work experience.
• Experience in residential programs or supporting women and children in crisis is preferred.
• CPR certification or willing to obtain.
• Proficient with Extended Reach or similar software.

Responsibilities

• Provide case management services in Gracewood's residential program.
• Hold monthly meetings with clients to review goals and referrals.
• Prepare and distribute case management reports using Extended Reach.
• Attend client support and treatment team meetings.
• Help clients develop budgeting and financial management skills.
• Support parenting, career readiness, and independent living goals.

Skills

Case management

Budgeting

Communication

Spiritual guidance

Trauma-informed care

Conflict resolution

Professionalism

Research and documentation

Time management

Empathy

Education

Bachelor’s Degree in Social Work

LMSW/LCSW preferred

Tools

Extended Reach

Microsoft Office

Outlook

Teams

Bookkeeping

Client management software

Job description

Position Assignment

Position Title: Case Manager

Company: Gracewood

Status: Full-Time, Exempt

Reports to: Program Director

Gracewood’s Mission: Gracewood rescues children and their single mothers, ensuring a bright future by providing home, hope, and healing.

Three Key Results for Gracewood:

1. Best in class client outcomes
2. Securing a shared future
3. Be the employer of choice

Position Summary

Under the direction of the Program Director, the Case Manager will provide general case management services to Gracewood’s residential program clients. Teach and model appropriate life skills, coach clients through healthy financial decisions, share best practices for managing family life and parenting, and help develop other skills with a goal of ensuring clients achieve and maintain self-sufficiency. Provide emotional support and encouragement to clients throughout the life of their cases.

KEY RESPONSIBILITIES

Skill-Based Competencies

Accurately, efficiently, and effectively perform the following:

Case Management and Program Duties

• Provide wise counsel to Gracewood’s residential clients and their children. Serve as a responsible mentor, confidant, and advocate for clients.
• Conduct scheduled monthly meetings with all Gracewood clients to review goals, make referrals, share feedback, and provide other support as needed.
• Complete and distribute case management reports to program staff, utilizing Extended Reach to collect data and document details such as client admission profiles, life skill evaluations, incident reports, and discharge summaries.
• Attend and provide input during client support meetings such as progress checks, plan of service, and treatment team meetings.
• Guide clients as they learn budgeting and financial management skills. Manage collection of program fees, client saving deposits, and issue check requests.
• Ensure clients develop life skills vital for successful, independent living. This includes parenting, career readiness, conflict resolution, and time management.
• Set client goals and document client efforts towards goal achievement.
• Participate in staff training opportunities, including off-campus workshops and seminars, when recommended by supervisor.
• Be knowledgeable of available government programs and a multitude of community services, providing referrals and connecting clients to services when needed. Record and coordinate services received by clients.
• Guide clients wisely as they navigate new career paths, educational programs, vehicle purchases, debt payment, credit score improvement, relocation, and more.
• Any other tasks as assigned by the Program Director or Vice President of Programs and Services.

Skills and Assets

• Able to effectively explain and enforce program requirements, goals, boundaries, and policies.
• Show professionalism, compassion, and dignity when interacting with clients. Able to actively listen and respond with objectivity, empathy, and respect.
• Capable of overseeing the goals and needs of multiple clients and their children simultaneously. Comfortable working in high-stress situations.
• Provide spiritual guidance, support, and discipleship to clients and their children.
• Easily connect and build rapport with clients who have experienced trauma, ensuring an environment of reassurance, safety, and security.
• Hold clients accountable and be their cheerleader as they work toward achieving realistic goals.
• Demonstrate excellent oral and written communication skills. Able to professionally and respectfully interact with clients and coworkers.
• Show excellent problem-solving ability with critical thought and follow-through.
• Exhibit integrity and discretion in handling confidential and sensitive information.
• Display excellent judgment when setting priorities. Able to complete a high volume of tasks independently, switch gears rapidly, and make informed decisions.

Behavior-Based Competencies

Christian, biblical behavior is expected at all times and includes, but is not limited to, the following:

• Honors God by lifestyle and is a positive Christian role model both personally and professionally. This person must agree with and live up to the tenets stated in Gracewood’s Mission, Vision and Core Value statements.
• Exhibits excellent organizational skills, sound judgment, and confidentiality as well as effective communication abilities in dealing with both staff and the public.
• Works independently, displaying creativity and initiative in everyday duties, and submits ideas and suggestions to enhance overall mission of Gracewood.
• Demonstrates effective collaboration across the family of ministries. Utilizes at all times teamwork and coalition building. Works cooperatively with all of CAHM personnel and those of related corporations, Trustees, donors, contracting agencies, all stakeholders, and the general public.
• Responsibly reports any suspected child abuse or neglect.

KEY REQUIREMENTS

Qualifications

• Bachelor’s Degree in Social Work required.
• LMSW, LCSW, or LCSW-S preferred.
• Comprehensive experience utilizing TBRI® principles and strategies is preferred.
• Proven social services career history with 3+ years of case management or social work experience.
• Experience working in residential programs or supporting women and children in crisis is preferred.
• Skilled knowledge of Extended Reach or similar client management software is preferred.
• Experience with money management, general bookkeeping, and effective budgeting is preferred.
• Must be capable of managing electronic client files and learning new software as needed. Proficient in all Microsoft Office programs, including Teams and Outlook.
• CPR certified, or willing to obtain certification.
• Capable of maintaining a very flexible work schedule that meets the needs of clients and the agency, including evenings and weekends.

PHYSICAL REQUIREMENTS

• Must possess reliable personal transportation, as well as the ability to drive assigned vehicles with valid Texas Driver’s License. Must be eligible to be insured under the agency’s vehicle insurance.
• Ability to use up to 25 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 15 pounds of force continuously to move object and/or people.
• Must be able to pass a background check.
• Able to visually supervise, verbally communicate, and effectively listen to clients. Capable of physically holding or restraining children when necessary.

ACCOUNTABILITIES

• Reports to Program Director
• This is not a supervisory position