Case Manager

Wesley-Community-Center; Houston (TX); On-site; USD 41,000 - 55,000; Full time

Job summary

Wesley-Community-Center in Houston, TX is seeking a Case Manager - Temporary to support the Community Services Department. You will conduct client intake, assess eligibility for emergency financial assistance, and develop self-sufficiency and housing stabilization plans, connecting clients to resources and services to improve outcomes.

The role emphasizes accurate documentation, compliance with funding requirements, and collaboration with partners.

Qualifications

• Bachelor’s Degree in Human Services
• Minimum of two years’ work with clients in need and community resources
• Bi-lingual in English and Spanish; strong computer skills including typing and MS Office

Responsibilities

• Conduct client intake and assess eligibility for emergency financial assistance.
• Develop individualized housing stabilization and self-sufficiency plans.
• Coordinate services and referrals with Wesley programs and wrap-around supports.
• Document all case management activities and progress in HMIS and required systems.
• Maintain confidential client files and timely reporting to meet funder requirements.

Skills

Bilingual English/Spanish

Microsoft Office

Customer service

Team collaboration

Strong communication

Education

Bachelor's Degree in Human Services

Tools

HMIS/APRICOT

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

Houston, TX, US

3 days ago Requisition ID: 1216

Salary: $48,000.00 Annually

Job Title: Case Manager - Temporary

Department: Community Services

FLSA Status: Permanent

Job Status: Exempt

Reports To: Community Services Director

Position Description

Working within the Community Services Department, the Case Manager will conduct client intake, assess client eligibility for emergency financial assistance, develop self-sufficiency plans, housing stabilization plans, and connect clients to resources and services. The Case Manager will establish a client relationship that will serve to motivate and engage the client in his or her own program outcome.

Essential Functions

Case Management

• Recruit, screen, enroll, and work with clients who qualify for Wesley programs.
• Complete initial program assessment to determine program/service eligibility and conduct client intake interviews to determine eligibility for services.
  • Provide one-on-one-case management services.
• Advocate on behalf of clients’ access to services.
• Screen potential clients for other Wesley programs; ensure warm hand-off to Wesley or other wrap-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.)
• Maintain appropriate confidential client file data and produce monthly summaries of activities.
• Maintain client records, collect data, conduct follow up telephone calls and appointments and facilitate, as necessary, services through outside organizations and scheduling as necessary for clients.
• Develop and implement individualized Housing Stabilization Plans to increase income, reduce expenses, and identify client-specific goals.
• Coordinate inspections and document compliance with Housing Quality Standards (HQS)
• Track and be accountable toward grant goals; regularly update agency databases and ensure accuracy of data being collected; assist director to fulfill reporting requirements as designated by department and funders.
• Maintain and update HMIS for Wesley case management programs
• Review all client files for accuracy per funding sources
• Accurately document all case management activities, assessments, and progress notes in HMIS, Apricot, and other required systems.
• Maintain timely and accurate records in accordance with program, funder, and regulatory requirements.
• Submit all required documentation for financial assistance payments and ensure timely disbursements to landlords, rental agencies, or utility companies.

Other

• Occasionally engage in community awareness and recruitment activities
• Participate actively in a variety of staff team meetings, and all agency staff meetings and trainings.
• Represent Wesley at community functions as required.
• Additional duties as assigned

Knowledge, Skills, and Abilities

Bi-lingual in English and Spanish. Ability to write and speak clearly and informatively; this position requires strong computer skills including typing and Microsoft Office; Strong customer service orientation; Ability to work cooperatively and supports the team’s effort to succeed; Ability to interpret and communicate contractual mandates and guidelines, as well as learn, with a strong attention to detail; organizational and project management skills including planning and scheduling; Understanding of client support resources;While in this position, the employee is expected to seek to understand, communicate appropriately and effectively, build a positive, professional rapport with all clients and community partners using active listening and conflict resolution skills.Ability to adhere to deadlines, react to unpredictable events quickly and efficiently, be resourceful, manage conflict and challenges.

Education & Experience

Bachelor’s Degree in Human Services anda minimum of two (2) years’ work experience working with clients in need and community resources.

Work/Physical Requirements

This position requires the employee to work constructively and cooperatively in a team environment. Employee(s) in this position will work primarily in an office setting where they will interact with clients to help resolve issues; while also occasionally having to stand and walk to complete job duties. Must beable to lift and carry up to (25) pounds unassisted. Employee in this position may be required to work weekends in support of program services and special events.

Date Job Description Became Effective: August 29, 2025