Case Manager

Claratel Behavioral Health; Decatur (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Claratel Behavioral Health is seeking a Housing Support Case Manager to support clients in securing and maintaining housing through hands-on case management and collaboration with service providers. The role includes in-person visits and telehealth, with a Monday–Friday schedule and occasional evenings/weekends as needed.

The position requires a Bachelor’s degree in a related field and at least one year of behavioral health case management experience, plus strong interpersonal and technology

Qualifications

• Bachelor’s degree in related field such as human services, psychology, counseling, sociology or social work.
• 1 year of experience in behavioral health case management/community support services or equivalent.
• Proficient with electronic medical records and telehealth systems.

Responsibilities

• Carry a caseload of 25–30 clients and conduct weekly visits for first 3 months, then twice monthly.
• Provide care coordination to ensure housing stability and linkages to community services.
• Offer ongoing case management and skills training aligned with the treatment plan.
• Gather information from clients and supports to ensure appropriate level of care.
• Recognize crises and notify supervisor/clinical contact as needed.
• Complete timely documentation for all contacts (within 24 hours).
• Participate in weekly team meetings and meet productivity standard (40 billable hours/month).
• Meet with program manager regularly for performance review and growth.
• Perform additional duties as assigned by team lead/manager/director.

Skills

Case management

Care coordination

Interpersonal skills

Technology proficiency

Education

Bachelor’s degree in human services/psychology/social work

Tools

EMR software

Telehealth platform

Mobile devices

Job description

The Housing Support Case Manager Will

• Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
• Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
• Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
• Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
• Perform additional duties assigned by team lead/program manager/director.

WORKING CONDITIONS

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service delivery is in-person and via telehealth/telephone. Travel throughout DBHDD Region 3 required. Must have reliable transportation. Ability to use a computer, telephone, fax, copy and scanning machine. Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

Minimum Qualifications

Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work). One year of experience in a behavioral health setting providing case management/community support service or similar. Or combined equivalent education and experience. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.