Case Manager

Regard Healthcare; Cummington (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Regard Healthcare in Massachusetts is seeking a Case Manager for its Regard Recovery System of Care. Under supervision, the Case Manager advocates for clients, addresses immediate needs, coordinates services, and helps ensure safety and well-being.

The role requires collaboration with therapists and interdisciplinary teams, timely care planning, and strong communication. This on-site position demands compassion, independence, and solid organization to support adults in recovery.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• No felony or substance abuse convictions within the past five years.
• Must have 2 years sobriety if in recovery and active participation in a self-help program.
• At least 1 year of healthcare experience, preferably in mental health or substance use treatment.

Responsibilities

• Complete case management treatment plans within 48 hours of client admission.
• Coordinate care with primary therapists and interdisciplinary teams.
• Arrange transportation to approved medical appointments.
• Assist clients with employment-related documentation, including disability and FMLA.
• Communicate with probation officers, courts, and judicial staff to support discharge planning.
• Develop and coordinate aftercare plans with referrals to IOPs, psychiatrists, therapists.
• Participate in daily staff meetings and weekly discharge planning meetings.
• Report client concerns and program issues to the supervisor promptly.
• Complete and submit incident reports and required documentation timely.
• Adhere to ethical guidelines and state regulations.
• Demonstrate flexibility and adaptability in a dynamic work environment.

Skills

Strong verbal and written comms in EN

Independent work ability

Compassionate client-centered approach

Time management & organization

Clear professional telephone comms

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

The Case Manager is a vital member of the Regard Recovery System of Care. Working under the supervision of the Senior Therapist, the Case Manager advocates for clients, addresses immediate needs, coordinates services within community resources, and helps ensure the safety and well-being of clients and their environment.

Qualifications

Education

• High school diploma or GED required; Bachelor’s degree preferred
• No felony or substance abuse convictions within the past five (5) years

Experience

• If in recovery, must have a minimum of two (2) years of continuous sobriety prior to hire and active participation in a self-help program
• At least one (1) year of experience in healthcare, preferably in mental health and/or substance use treatment

Licensure/Certification

• None required

Knowledge, Skills, and Abilities (Required at Time of Hire)

• Strong verbal and written communication skills in English
• Ability to work independently and adapt to a fast-paced, changing environment
• Compassionate and client-centered approach
• Effective time management and organizational skills
• Clear and professional telephone communication

Population Served

Adults

Employee Classification

Non-Exempt

Environmental Conditions

• Primarily indoor, temperature-controlled setting (80–90% of time)
• Volatile or potentially violent situations

Equipment Used

• Computer
• Telephone system
• Fax and copier machines
• Basic office equipment

Physical Demands

• Occasional standing, walking, bending, crouching, carrying, pushing, pulling, reaching, and driving (0–50%)
• Frequent reading (76–100%)

Lifting Requirements

• Light (1–20 lbs): Occasional

Mental Demands

• Moderate levels of stress
• Regular collaboration with others

Safety & Compliance

• Adheres to standard precautions; minimal routine exposure risk
• Follows all infection control guidelines
• Reports incidents and safety concerns immediately
• Complies with all mandatory training and in-service requirements
• Reports symptoms of illness or communicable disease to supervisor

Key Responsibilities

• Complete case management treatment plans within 48 hours of client admission
• Coordinate care with primary therapists and interdisciplinary teams
• Arrange and facilitate client transportation to approved medical appointments
• Assist clients with employment-related documentation, including disability and FMLA paperwork
• Communicate with legal entities (e.g., probation officers, courts, judicial staff) to support informed discharge planning and reduce legal risks
• Develop and coordinate aftercare plans based on clinical recommendations, including referrals to:
  • Intensive Outpatient Programs (IOP)
  • Psychiatrists
  • Therapists and other providers
• Participate in daily staff meetings and weekly discharge planning meetings
• Communicate client concerns and program issues to supervisor promptly
• Complete and submit incident reports and other required documentation in a timely manner
• Adhere to ethical guidelines in accordance with applicable state regulations
• Demonstrate flexibility and adaptability in a dynamic work environment