Case Manager

Rolling Plains Management Corporation; Crowell, Wichita Falls (TX, TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Life insurance

401K matching

Paid time off

Telemedicine

EAP

Long-term disability

Job summary

Rolling Plains Management Corporation is seeking a Case Manager for the Community Services Program in Crowell or Wichita Falls, TX. This full-time hourly role follows a standard 8:00 AM–5:00 PM schedule with variation. You will manage client access to multiple programs and ensure accurate documentation and reporting.

Responsibilities include eligibility assessment, program outreach, data entry, and collaboration with community partners to advance program goals. Bilingual ability is a plus.

Qualifications

• Bachelor degree with a major in case management or related field, or equivalent experience.
• Bilingual English/Spanish a plus.
• Experience in case management or social service work preferred.
• Excellent interpersonal, communication, and organizational skills.
• Ability to communicate with all levels and strong writing skills.
• PC skills: Windows, Word, Excel, Outlook.
• Able to travel regionally and pass background checks.

Responsibilities

• Provide client access to CSBG, CEAP, TVC, TBRA and Weatherization programs.
• Assess client eligibility and maintain documents.
• Inform clients about responsibilities of all programs.
• Enter data into the automated system accurately and timely.
• Maintain an active caseload to meet TOP performance outcomes.
• Coordinate with local partners for program goals.
• Attend CSBG meetings bi-weekly.
• Ensure program compliance and proper records.
• Provide case management services to eligible clients.
• Maintain knowledge of eligibility and funding guidelines.

Skills

Interpersonal skills

Communication skills

Organizational skills

MS Word

Excel

Outlook

Windows OS

Bilingual English/Spanish

Team collaboration

Education

Bachelor degree in case management or related field

Associate degree / non-related bachelor with one year case management experience

High school diploma / GED with five years case management experience

Job description

Job Details

Job Details: Job Location: RPMC Central Office - Crowell, TX, Salary Range: $16.16 - $20.20Hourly, Case Manager

Location: Wichita Falls, TX or Crowell, TX

Employer: Rolling Plains Management Corporation (RPMC)

Status: Full-Time (40 hours per week, primarily Monday-Friday; however, hours may fluctuate.

Position Summary

Rolling Plains Management Corporation is seeking applicants for the position of Case Managerfor our Community Services Program. Position will be located in either our Crowell, Texas or Wichita Falls, Texas location.This is a full-time hourly position within the Community Services Assistance Division. Regular work hours are 8:00 AM to 5:00 PM, Monday-Thursday and 8:00AM to 3:00PM on Friday, with thirty minutes for lunch. Must be able to adapt to flexible work schedules established by management. This position entails mainly tasks that are technical and diverse in nature and require the capacity of judgment, action, and ability to work with others to accomplish program goals and integration of program activities.

The Case Manager provides information of RPMC programs/activities and all community resources. The Case Manager II should be able to discuss programs and to involve the residents of the neighborhood in seeking solutions for family and community needs. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Essential Job Functions

• Provide client access to CSBG,CEAP, TVC, TBRA and Weatherization Programs.
• Conduct client eligibility and maintain appropriate documents.
• Advise clients of their responsibilities of all programs.
• Provide information to local citizens concerning all RPMC programs/activities/opportunities.
• Enter data into the automated system in a timely and accurate manner.
• Communicates all appropriate information to client on programs, requirements, and processes in a timely manner. Appropriately document contacts with clients in system.
• Provide individualized budget consultations to clients, ensuring financial plans align with program goals.
• Maintain an active caseload to meet the TOP performance outcomes
• Maintain detailed and up-to-date documentation of client interactions, progress and outcomes daily for accurate monthly reporting
• Conduct monthly outreach and collaboration with community partners to support program goals and expand client resources
• Coordinate and ensure attendance at local job fairs to promote client opportunities and increase visibility of program services
• Attend CSBG meetings bi-weekly
• Coordinates with utility vendors on behalf of clients.
• Maintains information on all community resources/activities/opportunities
• Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases.
• Prepare timely and accurate vouchers for payment
• Responsible for program compliance. Ensure rules and regulations are followed. Ensure compliance with program goals, case management agreements, and policies and procedures.
• Assure accurate and appropriate client records/documents are developed and maintained.
• Responsible for ensuring a productive work environment.
• Provide excellent customer service.
• Provide case management services to eligible clients.
• Assure confidentiality of clients, potential clients, and co-workers.
• Work cooperatively and jointly with clients, staff, agency divisions and vendors.
• Develop and/or maintain filing systems, assuring that all files are maintained according to policy.
• Responsible for expenditures within the established and approved budget.
• Must be focused on excellence and continuous improvement
• Show up to work on time, ready to work scheduled hours.
• If eligible individuals cannot be enrolled, explain wait list procedures and place individual on the wait list and keep wait list updated regularly.
• Notify supervisor of any real or perceived problems.
• Demonstrate continuous effort to improve operations, streamline work processes and work cooperatively and jointly with clients, other staff, vendors, funding source staff, and monitors.
• Must pursue and attain the Financial Social Work Certification.

Benefits Package

RPMC offers its full-time employees a comprehensive benefits package that includes:

• Medical premium contribution and employer paid dental, and vision insurance
• $25,000 life insurance policy at no cost to employee
• Dependent care FSA (up to $5000 per year provided by employer)
• Telemedicine, tele-counseling, and Employee Assistance Program (EAP)
• Matching 401K plan
• Paid sick leave, vacation leave, and 14 paid holidays
• Longevity Pay
• Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance

Additional Details

• Position remains open until filled

Qualifications

• Bachelor degree with a major in case management or degree in closely related field; OR a non-related bachelor’s degree or associate degree with one year case management/customer service work/social service work; OR a high school diploma/GED with five years case management/customer service/social service work experience.
• Bilingual (English/Spanish) a plus.
• Previous case management experience is a plus.
• Excellent interpersonal, communication, and organizational skills required.
• Ability to communicate effectively with all levels of employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.
• Ability to balance a variety of duties, prioritize, and meet deadlines required.
• Ability to communicate effectively with clients, other team members, and management.
• Possess demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, and Outlook.
• Ability to understand and carry out instruction and procedures with minimal supervision.
• Available for a light amount of night and weekend work.
• Ability and desire to work with a diverse population and low-income individuals required.
• Must be able to pass criminal background or other checks as required.
• Must be willing to take and pass a drug/alcohol test and comply with the "Drug Free": Agency Policy
• Must possess ability to provide reliable self-transportation capable of regional travel. Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency.

PHYSICAL DEMANDS

• Ability to maintain physical condition and stamina appropriate to the performance of assigned duties andresponsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or
• Other duties assigned.
• Employee regularly required to bend and squat in the process of locating and maintaining client files.
• The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture.
• Occasional pushing, pulling, lifting and/or moving up to 25 pounds.

WORK ENVIRONMENT

• Possess ability to adapt to inclement weather conditions and/or situations.
• Ability to drive, occasionally long distances within the region.
• Noise level could be moderate to loud in work environment
• Ability to work in stressful environment and deal effectively with stress.
• Ability to perform duties and adapt to flexible work schedules as established by management

TRAVEL REQUIREMENTS

• Normal travel - ability to travel to job related activities such as client services provision, meetings, training, and workshops, both in and out of the service area.
• Must be able to travel by air as needed to attend training, conferences, and related activities.