Case Management Specialist II (9313)

The Salvation Army Southern Territory; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Benefits

Paid Time Off

Job summary

The Salvation Army Southern Territory in Dallas is seeking a Full Time Case Manager to provide comprehensive, long‑term case management within a structured program. You will develop individualized program plans, counsel clients, and advocate for access to housing, income supports, and services, ensuring program compliance and client progress.

Responsibilities include mentoring, documentation in HMIS, coordinating services with on-site and external teams, and presenting cases to managers and

Qualifications

• Bachelor's degree in Social Work, Behavioral Science or related field.
• Two years progressively responsible experience providing direct case management/social services.
• Ability to develop and implement individualized, long-term action plans for recovery.

Responsibilities

• Establish long-term program goals (6–9 months) for eligible families and communicate them clearly.
• Coordinate with on-site therapeutic services and external case management professionals as part of a team.
• Maintain accurate case records and HMIS documentation; prepare monthly stats reports.
• Provide trauma-informed clinical group counseling and crisis support as needed.
• Assist families in obtaining income, housing, and access to community resources.
• Lead case presentations for managers, funders, and coalitions as directed.

Skills

Case management

Counseling

Mentoring

Documentation

Advocacy

Education

Bachelor's degree

Tools

HMIS

Job description

Job Details: Job Location: TX-CPC Social Services Center - Dallas, TX 75235, Position Type: Full Time Regular, Education Level: Bachelor's Degree, Job Category: Case Management, Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; provides unique comprehensive clinical group counseling; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key Responsibilities

• Establishes unique comprehensive long-term program goals (6-9 months) for eligible families based on strengths, decision‑making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to families in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Refers to on‑site therapeutic services if applicable; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Meets regularly with families to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up‑to‑date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self‑awareness and provides appropriate encouragement.
• Prepares and maintains case records and logs on all assigned families; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Prepares case presentations for the program manager and/or director; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
• Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the program manager.
• Provides trauma‑informed comprehensive clinical group counseling in order to address the root causes of mental health issues; manages mental health crises; provides supportive services and referrals, when necessary, to help clients cope with and stabilize their mental health and/or substance abuse issues; monitors and evaluates clients’ progress.
• Interviews families to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment and other assessments, obtains pertinent information to identify eligibility; refers applicants to other agencies if not appropriate for program.
• Provides direct assistance in obtaining and maintaining self‑sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well‑being.
• Assists families in locating/securing affordable housing options; works closely with client to transition into housing.
• Refers families to appropriate educational and supportive services at shelter or other agencies based on needs and in accordance with their program plan.

Physical Requirements and Working Conditions

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly and effectively both orally and in writing
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off‑site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

Employee Benefits

• Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits.

Paid Time Off

What we are looking for in you: Education and Experience

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,
• and
• Two years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long‑term action plans for recovery utilizing a wide variety of resources,
• or
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications

• Valid State Drivers License
• CPR and First Aid Certification (or ability to obtain within established timeframe)
• LPC, LCDC, or equivalent license (or be license eligible)

Equal Opportunity Employer: Veterans | Disabled