Case Manager

Socket.dev; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev in Columbus, OH is seeking a Case Manager to coordinate all aspects of client care, develop individualized service plans, and support housing stability through home visits, community meetings, and telehealth as needed. The role requires collaboration with a multi-disciplinary housing-focused team.

The position emphasizes completing detailed documentation, maintaining records per HMIS, and contributing to outcomes related to housing stability and income.

Qualifications

• Bachelor’s degree in social work, counseling, psychology, or related field.
• Experience/knowledge of homelessness and/or marginalized communities preferred.

Responsibilities

• Providing support services to individuals and families active in Homefull programs (prevention, shelter rapid rehousing, permanent supportive housing).
• Developing and working toward individualized service plans (ISPs) that include housing stability and other goals.
• Completing high quality clinical documentation as part of Collaborative Documentation efforts.
• Maintaining client case records per agency and HMIS policies and procedures.
• Contributing to performance outcomes including client contacts, mental health support, housing stability, income, benefits, and recidivism reduction.
• Conducting home visits, community meetings, transportation, site-based sessions, and telehealth as needed.
• Submitting reports and responding to information requests.
• Meeting productivity goals based on caseload.
• Participating in ongoing education to develop professional skills and achieve QMHS status via Homefull training.

Skills

Computer skills

Education

Bachelor’s degree in social work, counseling, psychology, or related field

Tools

Word

Excel

Outlook

Job description

Job Summary

Primary responsibility of a Case Manager is coordinating all aspects of client care, support, and case plans to assist clients in obtaining/maintaining housing stability, preventing recidivism of homelessness, and improving overall independent living skills and quality of life. The Case Manager serves as an integral member of a multi-disciplinary, housing-focused service team.

Summary of Essential Job Functions

The Case Manager will be responsible for:

1. Providing support services to individuals and families that are active in a Homefull Shelter, Housing, or Prevention program (prevention, shelter rapid rehousing, permanent supportive housing);
2. Working with assigned caseload on developing and working toward individualized service plans (ISPs, aka Case Plans) that include housing stability in addition to other goals related to stabilizing a household’s housing, food access, and income;
3. Completing high quality clinical documentation at the time of services, as part of Collaborative Documentation efforts when possible;
4. Maintaining client case records according to agency policies and procedures and HMIS policies and procedures and responding to any identified deficiencies on quality assurance chart reviews;
5. Contributing to performance outcomes including frequency of client contacts, provision of mental health support, housing stability, increasing income, obtaining/maintaining benefits, and recidivism;
6. Conducting the above work via home visits, meeting clients at community locations as needed, transporting clients to appointments, meeting in offices for site-based programs, and conducting telehealth as consented to by clients and appropriate for client need;
7. Submitting reports and responding to information requests as needed;
8. Meeting general productivity and CPST productivity goals based on assigned caseload;
9. Participating in ongoing education and training to develop professional skills, achieve QMHS status via Homefull training, and maintain licensure (if applicable);
10. Completing CPST documentation and billing spreadsheets following guidelines;
11. Maintaining high standard of client care, contributing to an environment where all clients are treated with dignity and respect;
12. Maintaining Homefull’s code of conduct and follow all confidentiality guidelines;
13. Valuing and demonstrating a commitment to diversity, equity, and inclusion;
14. Participating in Homefull’s activities and contribute to a positive, safe, and healthy work environment;
15. Completing other duties as assigned that contribute overall to the success of Homefull and the clients it serves.

Minimum Requirements

Bachelor’s degree in social work, counseling, psychology, or related field required. Experience/knowledge of homelessness and/or marginalized communities preferred.

Abilities Required

Computer skills including general typing and using Word, Excel, and Outlook.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All personnel may also be required to work outside of normal business hours from time to time, as needed.