Case Manager

Centers Health Care, LLC; City of Utica (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Oneida Center for Rehabilitation and Nursing in Utica, NY seeks a Case Manager for our Assisted Living Program. The role involves coordinating care, advocating for residents, and managing documentation and referrals to services.

The ideal candidate has strong communication and organizational skills, experience in human services, and the ability to handle multiple responsibilities with sensitivity to residents’ needs.

Qualifications

• Work experience in human services or related fields strongly preferred.
• Proficiency in MS Office and MS Excel.
• Strong work ethic, initiative and commitment to quality customer service.
• Excellent written and oral communication skills and problem-solving.
• Superior administrative and organizational skills with prioritization.
• Multitasking and efficient time management.
• Exceptional interpersonal and leadership abilities.

Responsibilities

• Act as liaison between Residents and the Director of Case Management.
• Address Resident concerns including roommate issues and changes.
• Orient new Residents to the Assisted Living Program.
• Assist Residents with SSI/SSD benefits and Access-A-Ride applications.
• Coordinate medical appointments including transportation and insurance eligibility.
• Document readmissions from hospitalization or rehabilitation.
• Maintain incident reports and documentation as necessary.
• Order durable medical equipment based on physician orders.
• Collaborate with the finance office on Medicaid recertification or SSA concerns.
• Coordinate mental health evaluations and services as needed.
• Serve as resident spokesperson when necessary.

Skills

Communication skills

MS Office

MS Excel

Multitasking

Time management

Interpersonal skills

Leadership

Tools

MS Office

MS Excel

Job description

Case Manager - Assisted Living Program

Oneida Center for Rehabilitation and Nursingis actively seeking aCase Managerfor our Assisted Living Facility inUtica, NY. The ideal candidate will have good communication skills and a pleasant demeanor!

Duties Include:

• Will act as a liaison between our Residents and the Director of Case Management

• Address Resident concerns, which may include;roommate issues, room changes, behavioral problems, etc.

• Help all new Residents in orienting to theAssisted LivingProgram

• Assist Residents in obtaining SSI/SSD benefits and Access-A-Ride applications & services

• Coordinate medical appointments; including scheduling transportation, insurance eligibility, etc.

• Assist with the documentation necessary for re-admissions from hospitalization or rehabilitation

• Maintain organized incident reports and proper documentation as necessary

• Order durable medical equipment based on physician orders

• Collaborate with the finance office to assist with Medicaid recertification or SSA concerns

• Ensure completion of Mental Health evaluations and coordination of services as needed

• Act as a resident spokesperson when necessary

Requirements:

• Work experience in human services, social services or other related fields stronglypreferred

• Proficiency incomputer programs such asMS Office & MS Excel

• Strong work ethic, intense drive, and initiative for quality customer service

• Excellent written & oral communication skills andgreat problem-solving skills

• Superior administrative and organizational skills with theability to prioritize

• Position requires multitasking and efficient time management skills

• Exceptional interpersonal & leadership skills are required!

Location:

Utica, NY

About us:

Oneida Center for Rehabilitation and Healthcareis a 120-bed rehabilitation and skilled nursing facility located in Utica, New York. Our pledge to the community, our residents and staff is to provide post-acute care in a manner that sets the standard of excellence and strives to meet and/or exceed the expectations of our residents, staff, and all we come in contact with. Services at Oneida Center include Skilled Nursing, Respite, Hospice, and Post-acute Rehabilitation and are affiliated with an Assisted Living Program and Adult Day Care. We endeavor to embrace our residents in times of crisis and assist them to leave and/or live here with a sense of well-being, individuality, and independence.