Case Manager

Town of the City of Champaign; Champaign (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health Insurance paid by employer (sp?

Pension

Paid time off

Dental and Vision Insurance (optional)

Basic Life Insurance (Employer paid)

Employee Assistance Program

Job summary

The Town of the City of Champaign seeks a dependable Case Manager to coordinate services for shelter guests. You will serve as the first point of contact, manage a caseload, schedule intakes, and ensure safety with the support of staff.

You will document case notes, complete 8-week programming, and participate in community events and external programming, contributing to a compassionate and client-centered program.

Qualifications

• Three (3) or more years of experience in social service entities or a combination of education and experience.
• At least 1 year of social service experience.
• Active certifications or willing to be trained for: CPR & First Aid, Mental Health First Aid, Narcan administration, Trauma Informed Care

Responsibilities

• Manage a caseload between 12-15 guests.
• Meet with guests on caseload weekly or biweekly.
• Approach guests where they are and build goals and programming with them.
• Schedule intakes for guests as requested.
• Ensure client safety and determine next steps if a danger is identified.
• Assist guests with immediate case management needs and resources.
• Complete ongoing 8-week Internal Programming.
• Support and attend events, tabling, and external programming.

Job description

Case Manager

The City of Champaign Township works to provide essential services with compassion to the community through programs in a fair, equitable and responsive manner. We are seeking a dependable, efficient & proactive employee to assume the position of Case Manager.

Position Summary

Case Manager will be the first point of contact for community members who utilize services at City of Champaign Strides.Services provided by case managers will happenprimarilywithin the shelter facilityexcept events or assignedRRH after move in.

The Case Manager reports directly to the ProgramDirector.

Primary Responsibilities

• Manage a caseload between 12-15guests

• Meet with guestson caseloadweekly or biweekly

• Approach guests where they are and build goals and programming alongside

• Scheduleintakes forguests as requested

• Ensure client is not a risk to themselves or others during their time at the shelter and work with staff to determine what next steps should be if they are considered a danger

• Assist any guest with immediate case management needsas available

• Complete on-going 8-week Internal Programming

• Support and attendevents, tabling, and external programming

Intakes

• Assess community members for need of intakes

• Complete full intakes as needed for Centralized Intake and Strides paperwork

• Enter case notes with intake meeting notable information

• Assist any guest with immediate case management needs of resources or referrals

• Complete accurate data collection utilizingWellSky

Data Management

• UtilizeWellSkyto enter all documents, data, and casemanagement/intake hours

• Enter case notes with case management meeting notable information

• Documentation of case management hours, services, referrals

• CompleteStrides’ intakes fully

• Complete Centralized Intake for Homeless (CIH) referrals when appropriate

• Complete andupdate Individualized Service Plan for guestson caseload

• Complete State-wide Referral Network(SRN)for eligible guestson caseload

• Update guest information as needed

• File all relevant paperwork by the end of your shift & shred unnecessary documents

• Complete call log and communication log for your shift

Customer Service

• Interact with community members daily

• Direct all inquiries appropriately to relevant resources

• Answer phone calls, document calls, and notify appropriate staff if necessary

• Support guests, visitors, and other staff as needed

• Remind guests of the policies in place when they utilize the shelterandhold them accountable

• Clean and sanitize facility daily

Resources and Research

• Locate additional resources relevant to shelter guests

• Create or research systems for case managers to utilize

• Search for Professional Development opportunities for self, Case Managers, or Strides’ staff

• CompleteassignedProfessional Development

Other Required Duties & Responsibilities

• Utilize Microsoft Outlook to notify other employees when in/out/unavailable

• Work withSafetyto dischargeguestsif they are unsafe or unable to follow the shelter’s policies

• Enforce breaks, service pauses, sanctions, and trespass

Attendance at Required Meetings

• WeeklyCase Manager Meeting

• Monthly All-Staff Meetings for Strides

• Monthly one-on-one meeting with Supervisor

Minimum Qualifications

• Three(3)or more years of experience in social service entities OR a combination of education and experience

• At least1year of social service experience

• Active certifications or willing to be trained for:

• CPR & First Aid Certified

• Mental Health First Aid Certified

• Narcan administration

• Trauma Informed Care

Special Skills & Knowledge

• Demonstrated ability to quickly build relationships and engage with others

• Proficient in Microsoft Office programs

• Strong technical aptitude

• Excellent communication skills

• Excellent customer service skills

• Always maintain professionalism

• Crisis response or de-escalation trainings or educations

• Experience working with underrepresented populations

• Able to accept and act on constructive feedback regarding job duties

• Able to separate personal emotions from professional duties

• Ability to multi-task, prioritize and manage time effectively

• Adhere to the confidentiality policy

• Strong organizational skills

• Be comfortable interacting with various groups of populations that can include, but is not limited to, EMS, police, other organizations,and those guests we serve directly

Benefits

• WorkedHolidaysarepaid at double time

• Pension

• Health Insurance paid for by employer (added cost for spouse and dependents)

• Dental and Vision Insurance (optional, paid by employee)

• Basic Life Insurance policy paid by employer (Optional Add Ons)

• Paid time off

• Employee Assistance Program available for use

Schedules

• Availability from 6 am to 6 pm

Compensation
Rangeof$21.00 to$22.00hourly