Case Manager

New Oakland Family Services; Center Line (MI); On-site; USD 26,000 - 30,000; Full time

Job summary

New Oakland Family Centers is seeking a dedicated Case Manager to provide person-centered support through clinical coordination and administrative tasks. You will help clients access medical care, housing, financial aid, and community resources, working with therapists, psychiatrists, MCCMH consumers, and partners to maintain continuity of care.

In this full-time, on-site role you will document services, participate in crisis planning, respond to emergencies, and advocate for clients with

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or a related human services field.

Responsibilities

• Provide person-centered services to clients through assessments, care planning, coordination, advocacy, and connection to medical, dental, housing, financial, employment, educational, and other support services.

Skills

Communication

Multitasking

Time management

Driving

Collaboration

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Tools

Office 365

EMR systems

Job description

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details

Location: Center Line, Clinton Township, Warren

Schedule: Monday-Friday 8:00 am - 4:30 pm or other full-time equivalent

Reports to: Clinical Director / Associate Clinical Director / Clinical Supervisor

Compensation: Hourly Employee. $19-$22/hour. Commensurate with experience.

Position Summary

The Case Manager is a full-time role focused on providing person-centered support to clients through clinical coordination and administrative tasks. This position assists individuals in accessing and navigating services such as medical care, housing, financial aid, and community resources. Working closely with therapists, psychiatrists, MCCMH consumers, and community partners, the Case Manager ensures continuity of care, supports crisis intervention, and promotes overall client well-being. The role requires professionalism, adaptability, strong communication skills, and a commitment to high-quality service in a collaborative environment.

Key Responsibilities

• Provide person-centered services to clients by facilitating assessments, care planning, coordination, advocacy, and connection to medical, dental, housing, financial, employment, educational, and other support services in alignment with agency standards.
• Ensure the person-centered planning process is completed and results in a clear, individualized plan of service that guides care and support.
• Maintain accurate and timely documentation in compliance with clinic policies and procedures.
• Coordinate care with internal and external service providers, make appropriate referrals, and advocate for clients to ensure continuity and quality of care.
• Assist clients in accessing financial, medical, and community resources, and support the development and implementation of individualized crisis plans.
• Maintain consistent communication with clinical and administrative staff.
• Respond appropriately to crisis situations, including after-hours emergencies, discharge planning, and transitions of care, while ensuring client safety and support.
• Document all services provided, including travel and client interactions, while working independently and maintaining accountability.
• Participate in community events and outreach activities that promote support and resources for clients.
• Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
• Attend and participate in team meetings and contribute to a collaborative work environment.
• Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
• Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
• Stay current with professional training requirements.
• Perform other duties as assigned to support clinic operations.

Working Conditions

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or a related human services field required.
• 1-2 years of experience in behavioral health and case management required.
• Must possess a valid driver’s license with an approved driving record that meets facility and insurance requirements.
• Reliable personal vehicle with current auto insurance required for travel to community settings, including group homes and hospitals.

Desired Skills

• Strong ability to multitask, self-motivate, and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work effectively within a multidisciplinary team.
• Excellent written and verbal communication skills, ensuring clear and professional interactions.
• Ability to effectively engage diverse populations, including children, adolescents, and adults.