Case Manager

BestCare Treatment Services, Inc.; Bend (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

BestCare Treatment Services, Inc. in Bend, Oregon, is seeking a Case Manager to integrate care coordination, data management, and direct clinical duties for adults with a history of substance use.

The role includes screening, comprehensive needs assessment, resource connection, and employment-skills support within a structured program. Qualifications include CADC-I within 30 days, a valid Oregon driver license, and the ability to work with a diverse client base.

Qualifications

• Proficiency in MS Office 365 (Word, Excel, Outlook) and EHR systems.
• Strong interpersonal and customer service skills.
• Ability to work in a high-paced, diverse environment.
• Proven ability to document accurately in client files.

Responsibilities

• Conduct comprehensive needs assessments for individuals.
• Develop treatment plans for substance-use disorders.
• Maintain clinical documentation in a timely manner.
• Build collaborative relationships with community partners.

Skills

MS Office 365

EHR systems

Team collaboration

Communication skills

Recordkeeping

Education

Associate degree in addiction or related field

Bachelor’s degree in behavioral science

Tools

MS Office 365

EHR platform

Job description

Job Type

Full-time

Description

JOB SUMMARY: This position includes a combination of care coordination, data management, and direct clinical duties for adults who have a history of substance use and who may still be actively using various substances. The Case Manager is responsible for screening individuals, doing a comprehensive needs assessment, connecting individuals with various resources, and providing basic employment skills for adults with Substance Use Disorder (SUD) through developing strong relationships with clients and community providers.

Qualifications

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Assoc. Degree in Addiction or related field + 3 years’ minimum experience working directly with individuals with substance use disorder (for Level I) or

Bachelor’s degree in behavioral science (Psychology, Social Work, Behavioral Sciences, or related field) required + minimum one (1) year of experience working directly with individuals with substance use disorder (for Level II)

• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

Licenses And Certifications

• CADC-I required or CADC-R within 30 days of hiring and commitment to obtain with 1 year
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

Essential Functions

• Works closely with other staff as a member of a treatment team;
• Conducts comprehensive needs assessments for individuals;
• Assists clients with accessing resources, benefits, and entitlement programs;
• Obtains consents, releases of information, and requests collateral information from appropriate sources;
• Develops treatment plans for substance-use disorders for assigned clients that is consistent with program and BCTS policies and procedures and applicable OAR's;
• Conducts client Urine Analyses as needed and appropriate;
• Follows all program policies and procedures for client case management and recordkeeping;
• Responsible for recording information in the client files assigned to them and consistent with those policies and procedures and applicable OAR’s;
• Provides support to SUD clients in achieving their treatment plan (ISSP/Individual Services & Support Plan) goals and objectives;
• Develops and maintains strong collaborative relationships with a wide range of community partners, including (but not limited to): Self-Sufficiency and Seniors/People with Disabilities, the County Adult Community Justice, Public Health, Mosaic Medical and other primary care clinics including dental;
• Stays abreast of community resources that individuals may be eligible for, including housing resources and housing options;
• Receives training to become an OHP assister, to help individuals enroll in Oregon Health Plan if eligible;
• Assist clients in determining if they are eligible for expungement of criminal record;
• Facilitates psychoeducational and skills groups (if appropriate);
• Maintains clinical documentation in a timely manner in client files in the EHR system and in compliance with BestCare timelines and regulatory standards;
• Models appropriate counselor behavior to the newer staff, and helps train and orient new staff to the program;
• In addition to being a positive role model for staff, also provides assistance to clients, demonstrating compassion and being effective in engaging clients in mental health treatment services wherever possible;
• Other related duties as assigned.

Requirements

PREFERRED:

• Bilingual in English/Spanish a plus

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

• Demonstrated knowledge and ability to provide treatment of substance-related disorders including client evaluation, ASAM, and individual, group, family, and other counseling techniques; program policies and procedures for client case management and record keeping;
• Demonstrated knowledge of the philosophies, practices, policies, and outcomes of generally accepted and scientifically supported models of treatment, recovery, relapse prevention, and continuing care for addiction and other co-occurring problems;
• Advanced ability to develop and maintain strong, collaborative relationships;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment is essential;
• Ability to electronically record information in client files in the EHR system timely and consistent with BestCare’s policies and procedures and applicable OAR’s;
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Critical thinking skills;
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
• Ability to build and maintain positive relationships;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Position requires professional and personal skills to cope with stress associated with work involving a high degree of mental, emotional and physical demands.
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
• Ability to work independently as well as participating as a positive, collaborative team member.

Salary Description

$22.06 - $28.94