Case Manager

Circle Internet Financial Limited; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life insurance

Disability insurance (Short & Long‑The

Paid Time Off

403b retirement plan

Job summary

Lone Star Circle of Care is seeking a compassionate Case Manager to coordinate care, connect clients with community resources, and support health and wellness goals. You will work closely with patients, providers, and partners in a clinic-based, in-person role.

Responsibilities include care coordination, referral tracking, patient education, and maintaining up-to-date resources while adhering to LSCC policies and safety guidelines. Travel to LSCC facilities is expected as needed.

Qualifications

• Bachelor’s degree in Social Work from an accredited program.
• Minimum two years of case management experience with CCM certification in community or medical setting.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross.

Responsibilities

• Coordinate care and connect clients with community resources.
• Provide case management, care coordination, and crisis intervention services.
• Manage and track patient referrals in compliance with policies.
• Educate families on medical conditions and lifestyle implications.
• Maintain referral information and liaise with providers and community partners.
• Adhere to LSCC safety protocols and participate in quality initiatives.
• Maintain knowledge of LSCC policies and ongoing professional development.

Skills

Communication skills

Team player

Time management

Organizational skills

Education

Bachelor’s degree in Social Work

CCM certification

Tools

EMR system experience

Job description

Lone Star Circle of Care is seeking a compassionate and dedicated Case Manager to join our team. In this role, you will work closely with patients to coordinate care, connect them with community resources, and support them in achieving their health and wellness goals. Our Case Manager serves as liaison and coordinates care for patients with biopsychosocial needs in the context of medical, emotional and/or behavioral problems. Assess for such needs at the individual level, as well as facilitating and tracking successful referral to resources. Participates in population-based Care Management supporting the integration of primary and mental health care to treat the whole patient.

Candidates with experience working with individuals affected by Substance Use Disorders (SUD), addiction recovery, behavioral health, or related community-based services are strongly encouraged to apply. Experience navigating complex social, behavioral, and healthcare needs is highly valued.

This position is primarily clinic-based and requires regular in-person attendance to provide direct patient support, collaborate with care teams, and build meaningful relationships with patients. Applicants should be comfortable working on-site and engaging face-to-face with patients, providers, and community partners. This position requires travel to various LSCC facilities as needed.

Apply today if you are passionate about supporting vulnerable populations and thrive in a hands-on, in-person care environment.

A Day in the Life of a Case Manager may look like this:

• Assist clients and/or families in identifying and accessing community resources to alleviate social, environmental, and/or economic problems impacting health care needs.
• Deliver case management, care coordination, and crisis intervention services to individuals and families, within the scope of practice.
• Manage and track all aspects of the patient referral process, ensuring compliance with organizational policies and timelines.
• Educate families on the implications of their medical condition and its impact on lifestyle.
• Serve as a liaison and/or coordinates care between the client’s providers, other treatment providers, community groups, and social service agencies.
• Maintain accurate and up-to-date referral information, and initiate referrals as appropriate.
• Refer clients and/or their families to community resources (programs, agencies, other providers, etc.) to assist in alleviating social, environmental, and economic problems affecting health care needs.
• Update and maintain resources and contact points for providers as needed.
• Adhere to patient care standards in alignment with LSCC health education and information guidelines.
• Demonstrate a thorough understanding of national patient safety initiatives by consistently following all LSCC safety protocols and procedures.
• Participate in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives.
• Maintain accountability for ongoing professional development and for sharing knowledge with others.
• Responsible for knowledge of and compliance with all LSCC policies and procedures.

We ask our Case Manager to possess a minimum of:

• Bachelor’s degree in Social Work from an accredited college or university OR
• Minimum two (2) years of experience as a case manager with a CCM (Certification in Case Management) in a community-based and/or medical setting with an understanding of behavioral health prevention science.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross

The following experience/skills are preferred:

• Master’s degree in Social Work
• Experience in substance abuse screening, use, and/or treatment
• Experience with screening, brief intervention, and referral to treatment (SBIRT)
• Experience with motivational interviewing (MI) and smoking cessation services
• Experience working in behavioral health and/or human services
• Proficiency with Electronic Medical Record (EMR) system, as well as computer and web-based interfaces
• Bilingual English/Spanish language skills

Key Success Factors

Some key factors that will make an individual successful in this role:

• The ability to problem solve
• Organizational skills
• Team player personality
• Time management

Benefits LSCC offers a competitive benefits package, including:

• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan