Case Management Support - Transition Age Youth

Heartland for Children; Bartow (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Domestic partner coverage

Retirement plan

Generous paid time off

Job summary

A local child welfare organization in Florida is seeking a coordinator for extended foster care services. The role involves maintaining relationships with clients, reviewing documentation for accuracy, and ensuring timely payments. The ideal candidate will have a high school diploma (or GED) with a preference for higher education, along with experience in administrative or compliance roles. Excellent benefits are provided, including tuition assistance and generous paid time off.

Qualifications

• Experience in child welfare, administrative support, or compliance-related work is preferred.
• Strong attention to detail for reviewing applications and documentation.
• Ability to maintain records and track eligibility accurately.

Responsibilities

• Coordinate and monitor extended foster care and postsecondary education services.
• Review applications for completeness and accuracy.
• Maintain audit-ready records for eligibility determinations.

Skills

Administrative support

Child welfare knowledge

Financial report review

Education

High school diploma or GED

Associate degree or some college

Job description

This position will be responsible for the end-to-end coordination, processing and monitoring of extended foster care, postsecondary education services and support and aftercare eligibility documentation and payments for young adults (agers 18-23).

Essential Functions:

Establish and maintain effective, positive working relationships with HFC internal and external customers

Review applications for completeness, accuracy, and statutory eligibility

Monitor and verify approvals, terminations and documentation in all systems

Maintain and track assessments and housing plans

Identify missing or incorrect documentation and communicate deficiencies

Monitor young adult age milestones and notify CMOs of upcoming age-outs

Collect and review W‑9s, new provider forms, and required documentation for young adults, care-lords and landlords

Submit documentation for provider setup and ensure accuracy of provider ID

Maintain and track shared living agreements and ensure documents align with eligibility and payment rules

Prepare and finalize monthly payment checklist with correct codes and provider identification, with submission to the Finance team timely

Review financial reports to ensure payment accuracy and resolve discrepancies prior to release

Serve as the primary liaison to CMOs, life coaches, and internal/external customers for documentation accuracy

Maintain audit-ready records for eligibility determinations, approvals, provider documents, checklists and payment authorizations

Maintain knowledge of statues, processes and procedures to update policies, forms and/or checklists

Recommend administrative workflow improvements to reduce errors, rework and process delays

Performs other unit duties as assigned

Required Qualifications:

Highschool diploma or GED required. Associate degree or some college preferred.Two (2) or more years of experience in child welfare, administrative support, eligibility, finance or compliance-related work preferred.

Excellent benefits package with tuition assistance, domestic partner coverage, retirement andgenerous paid time off.

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.