Case Management Supervisor (Homeless Services)

Northern Virginia Family Services; Manassas (VA); On-site; USD 59,000 - 72,000; Full time

Job summary

Northern Virginia Family Services (NVFS) seeks a Case Management Supervisor for its Homeless Services SERVE Shelter team. You will oversee daily case management, supervise staff, and ensure high-quality services for homeless or housing-insecure individuals and families.

You will coordinate operations across homelessness prevention, rapid rehousing, housing counseling, and housing location services, and manage related funds. This is an on-site role with a starting salary of 65k.

Qualifications

• At least four (4) years of related work experience in case management, direct services, and/or housing or homelessness prevention programs.
• Bachelor's degree in Social Work or a related field strongly preferred.
• Experience working with individuals and families experiencing homelessness or at risk of homelessness.
• At least one (1) year of supervisory experience providing direct supervision of staff.
• Experience working with local CoC or collaborating with community housing and homelessness service providers is a plus.
• Ability to supervise, mentor, and support staff while fostering a collaborative team environment.
• Strong organizational, leadership, and time-management skills.
• Experience with program reporting, data management, grant tracking, and maintaining client records.
• Excellent interpersonal and communication skills; English fluency required; Spanish a plus.

Responsibilities

• Supervise, train, and support case management staff to ensure effective, high-quality client services and professional development.
• Coordinate staff assignments, monitor caseloads, and ensure appropriate staffing coverage.
• Collaborate with the Program Manager on staffing needs and training.
• Review case files for quality, completeness, and compliance with program standards.
• Coordinate daily operations for homelessness prevention, rapid rehousing, housing counseling, and housing location.
• Monitor services from referral through discharge, including eligibility determinations and financial assistance.
• Ensure services align with NVFS policies, procedures, contractual requirements, and best practices.
• Administer and track homelessness funds (ESG, VHSP, private funding).
• Collaborate with internal teams and community partners to improve service delivery.
• Participate in the CoC Service Committee and subcommittees to strengthen partnerships.

Skills

Staff supervision

Case management

Leadership

Communication

Organizational skills

Time management

Data management

English fluency

Education

Bachelor's degree in Social Work or related field

Tools

HMIS

MARS/ETO

Microsoft Office

Job description

Join the NVFS Family:

We are looking to hire a Case Management Supervisor to join our Homeless Services team's SERVE Shelter program! In this role, you will oversee daily case management operations, supervise and support staff, and ensure high-quality services for individuals and families experiencing homelessness or housing instability. Through staff development, program coordination, and community partnerships, you will help strengthen homelessness prevention, rapid rehousing, housing counseling, and housing location services throughout Northern Virginia.

Why This Role Matters:

Every individual and family deserves access to safe, stable housing and the support needed to build a better future. As a Case Management Supervisor, you will play an essential role in ensuring that clients receive timely, compassionate, and effective services while empowering staff to make a meaningful difference. Your leadership will help strengthen program outcomes, expand access to housing resources, and support lasting stability for vulnerable individuals and families in our community.

Benefits and Compensation:

We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a starting salary of 65k and is an on-site role.

Lead and Support Case Management Staff

• Supervise, train, and support case management staff to ensure effective, high-quality client services and professional development.
• Conduct regular individual and group supervision, case consultations, and team meetings to provide guidance and address service delivery needs.
• Coordinate staff assignments, monitor caseloads, and ensure appropriate staffing coverage to meet program and client needs.
• Collaborate with the Program Manager on staffing needs, employee development goals, performance expectations, and ongoing training.
• Review case files for quality, completeness, and compliance with program standards.

Oversee Program Operations and Client Services

• Coordinate daily operations for homelessness prevention, rapid rehousing, housing counseling, and housing location services.
• Monitor client services from initial referral through discharge to ensure timely assessments, eligibility determinations, financial assistance, and appropriate service coordination.
• Ensure services align with NVFS policies, program procedures, contractual requirements, and established case management practices.
• Administer and track homelessness prevention and rapid rehousing funds, including Emergency Solutions Grant (ESG), Virginia Homeless Solutions Program (VHSP), and private funding.
• Collaborate with internal teams and community partners to improve service delivery, address program challenges, and strengthen client outcomes.

Ensure Program Compliance and Community Collaboration

• Monitor program performance, grant objectives, service outcomes, and compliance with local, state, and federal requirements.
• Prepare narrative, statistical, and financial reports to track expenditures, program effectiveness, and grant performance.
• Oversee accurate data entry, reporting, and record maintenance in HMIS, MARS/ETO, and other required databases.
• Train and support staff on documentation standards, data quality, reporting procedures, and program compliance requirements.
• Identify opportunities for program improvement and recommend strategies that align with best practices and organizational goals.
• Participate in the Prince William County Continuum of Care (CoC) Service Committee and assigned subcommittees to strengthen community partnerships and service coordination.

Your Background:

We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• At least four (4) years of related work experience in case management, direct services, and/or housing or homelessness prevention programs.
• Bachelor's degree in Social Work or a related field from an accredited college or university strongly preferred.
• Experience working with individuals and families experiencing homelessness or at risk of homelessness required, including an understanding of systemic challenges affecting low-income and marginalized communities.
• At least one (1) year of supervisory experience providing direct supervision of staff strongly preferred.
• Experience working within the local Continuum of Care (CoC) or collaborating with community housing and homelessness service providers a plus.
• Demonstrated ability to supervise, mentor, and support staff while fostering a collaborative and supportive team environment.
• Strong organizational, leadership, and time-management skills, with the ability to manage competing priorities and maintain program compliance.
• Experience with program reporting, data management, grant tracking, and maintaining accurate client records.
• Excellent interpersonal and communication skills, including the ability to work effectively with staff, clients, funders, and community partners.
• Digital and technical proficiency, including working knowledge of Microsoft Office Suite.
• Oral and written fluency in English required; Spanish language fluency a plus. Additional language skills always welcome.

Additional Requirements:

• Successful completion of background checks upon hire.
• May be called upon to work beyond normal working hours.

Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.