Case Management Supervisor: Care Coordination Leader

SUNY Downstate; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

SUNY Downstate Health Sciences University in New York, NY seeks a full-time TH Senior Staff Associate / Case Management Supervisor to provide clinical and operational oversight of case management activities, supporting timely, coordinated, patient-centered care and efficient hospital operations.

The role guides Case Managers in complex cases, oversees utilization management and medical necessity reviews, promotes interdisciplinary communication, and helps with transitions of care, denials

Responsibilities

• Provide guidance and assistance to Case Managers in the assessment, management, and resolution of complex medical and surgical cases.
• Serve, in collaboration with the Physician Advisor, as a resource for difficult cases, barriers to discharge, and appropriate transitions of care.
• Facilitate patient and family conferences and education, as appropriate, to support discharge planning and continuity of care.
• Promote interdisciplinary collaboration among physicians, nursing, social work, revenue cycle, and other hospital stakeholders.
• Conduct and oversee initial and concurrent clinical reviews for managed care organizations and other payers, as appropriate.
• Apply approved evidence-based criteria, including MCG ("Milliman Care Guidelines"), to assess medical necessity, severity of illness, intensity of services, level of care, and appropriate care setting.
• Coordinate concurrent reconsiderations of potential denials and facilitate peer-to-peer discussions between treating physicians or the Physician Advisor and payer medical directors.
• Educate interdisciplinary teams on medical necessity, clinical documentation, and utilization management requirements.
• Provide day-to-day oversight, coaching, and workflow support to Case Managers; upscale staffing and performance concerns to departmental leadership.
• Develop and maintain staff schedules and coordinate daily office operations to support appropriate coverage and efficient service delivery.
• Support responsible use of departmental fiscal and human resources within approved budgets and institutional policies.
• Maintain and help implement departmental operational policies, procedures, and standardized workflows.
• Represent the Department of Care Management at relevant hospital meetings, including utilization review, revenue cycle, and Epic-related workgroups.
• Support departmental initiatives, process improvements, issue resolution, and integration of related care management activities.
• Coordinate and participate in multidisciplinary projects with hospital personnel.
• Perform other related duties as assigned by the Director of Care Coordination.

Job description

SUNY Downstate Health Sciences University in New York, NY seeks a full-time TH Senior Staff Associate / Case Management Supervisor to provide clinical and operational oversight of case management activities, supporting timely, coordinated, patient-centered care and efficient hospital operations.

The role guides Case Managers in complex cases, oversees utilization management and medical necessity reviews, promotes interdisciplinary communication, and helps with transitions of care, denials