Case Management Specialist (2901)

BakerRipley; Baytown (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

BakerRipley is seeking a Case Management Specialist in Baytown, TX. This full-time role supports jobseekers through education, training, and employment pathways, coordinating with advisors and community partners to promote retention and success.

Requirements include a bachelor's degree or equivalent experience and 2–4 years in related fields. Daily responsibilities focus on documentation, progress tracking, and client-centered service delivery.

Qualifications

• 2-4 years of experience in case management, workforce development, social services, or a related field.
• Experience in case management, workforce development, social services, or a related field preferred.

Responsibilities

• Enter information in management information systems with detailed customer outcomes.
• Conduct monthly contact sessions and direct customers to wrap-around services and resources.
• Track progress on education, training, or career plans and identify barriers.
• Ensure documentation meets WIOA and Workforce Solutions standards.
• Coordinate with Career Advisors, Education & Training Specialists and community agencies.

Skills

Case management

Workforce development

Social services

Education

Bachelor's degree or equivalent experience

Job description

Job Details: Job Location: 645 Baytown - Baytown, TX, Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience, Salary Range: Undisclosed, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Community & Social Resources, Founded in 1907 in Houston's Second Ward (today's East End), BakerRipley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year.

BakerRipley works with Neighbors in approximately 60 services locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well.

Through our work in socioeconomic mobility, health and wellness, and education, BakerRipley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes, identifies barriers, and coordinates wrap-around services to promote retention and long-term success. The Specialist maintains detailed and timely documentation, conducts monthly contact sessions, verifies post-exit outcomes, and ensures customers are connected to the appropriate Workforce Solutions staff or community partners. Through consistent follow-up, strong communication, and a customer-centered approach, the Case Management Specialist plays a critical role in supporting customers' career advancement and program completion.

Key Responsibilities

• Enters information in the appropriate management information systems in a timely and accurately manner with adequate details regarding customer outcomes
• Conducts monthly contact sessions to determine if any additional support or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit
• Track customers' progress on their education, training, or career plans and identify barriers that may impact completion or employment outcomes.
• Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

Qualifications:

• 2-4 years of experience in case management, workforce development, social services, or a related field
• Experience in case management, workforce development, social services, or a related field preferred