Case Management Representative,Bilingual

WakeMed; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

WakeMed is seeking a Case Management Representative to support the implementation of care management services for select patients in the community. This role involves outreach, intake interviews, and coordination with providers to ensure timely follow-up and improved health outcomes.

The position emphasizes advocacy, empowerment, connecting patients with resources, and promoting a positive patient-PCP relationship, while performing general administrative tasks to support the team.

Qualifications

• High School Diploma or Equivalent Required.
• 2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required.

Responsibilities

• Assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes.
• Perform outreach and intake interviews to collect patient-level information.
• Collaborate with providers and clinical staff to ensure prompt coordination of care and follow-up.
• Provide administrative support tasks as needed.

Skills

Care coordination

Patient advocacy

Communication

Education

High School Diploma or Equivalent

Job description

Overview

The Case Management Representative supports the implementation of care management services to select patients in the community. This position will assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes. As a Case Management Representative, this position will perform outreach and intake interviews to collect patient-level information. Works collaboratively with providers and clinical staff to ensure prompt coordination of care and follow up. Promotes optimal health and self-management through advocacy, empowerment, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. Assists with administrative support tasks.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required