Care Coordination Advocate (Case Management)

WakeMed; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

WakeMed is seeking a Case Management Representative to support the implementation of care management services for select patients in the community. This role involves outreach, intake interviews, and coordination with providers to ensure timely follow-up and improved health outcomes.

The position emphasizes advocacy, empowerment, connecting patients with resources, and promoting a positive patient-PCP relationship, while performing general administrative tasks to support the team.

Qualifications

• High School Diploma or Equivalent Required.
• 2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required.

Responsibilities

• Assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes.
• Perform outreach and intake interviews to collect patient-level information.
• Collaborate with providers and clinical staff to ensure prompt coordination of care and follow-up.
• Provide administrative support tasks as needed.

Skills

Care coordination

Patient advocacy

Communication

Education

High School Diploma or Equivalent

Job description

WakeMed is seeking a Case Management Representative to support the implementation of care management services for select patients in the community. This role involves outreach, intake interviews, and coordination with providers to ensure timely follow-up and improved health outcomes.

The position emphasizes advocacy, empowerment, connecting patients with resources, and promoting a positive patient-PCP relationship, while performing general administrative tasks to support the team.