Case Management Manager

Detroit Medical Center; Detroit (MI); On-site; USD 95,000 - 135,000; Full time

Job summary

DMC Harper University Hospital in Detroit seeks an innovative healthcare leader to oversee the Case Management and Social Work/Discharge Planning departments, working with hospital and system leadership to drive patient outcomes and operational excellence.

You will manage day‑to‑day operations, develop staff education, monitor performance and budgets, ensure payer and regulatory compliance, engage physician advisors, and foster strong collaboration to deliver consistent, high‑quality care.

Qualifications

• Graduate from an accredited school of Nursing; BSN or higher.
• Three to five years clinical nursing experience.
• Two years management experience in an acute care setting.
• License to practice as a Registered Nurse in Michigan.
• Case Management certification strongly preferred.

Responsibilities

• Provide management and operational oversight for Case Management and Social Work/Discharge Planning.
• Ensure coordinated delivery of all assigned processes and monitor staff performance.
• Develop education programs and participate in budgeting and goal setting.
• Ensure compliance with regulatory and payer requirements; engage physician advisor as needed.

Skills

Clinical nursing experience

Management experience

Case management

Education

Bachelor's degree in Nursing or related field

Master's degree preferred

Job description

Are you a results‑driven leader ready to make a meaningful impact to patients, caregivers, and your community? At DMC Harper University/Hutzel Women’s Hospital, we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work‑life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness, long‑term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.

Job Summary

Provides management and operational oversight for the Case Management and Social Work/Discharge Planning departments at the assigned DMC hospital(s), in collaboration with hospital and system leadership. Ensures consistent and coordinated delivery of all assigned processes within the hospital. Manages day to day operations of department to ensure hospital objectives are accomplished. Develops and implements education and orientation programs for personnel. Identifies the need for and drafts or defines procedures/protocols in collaboration with higher management input, goals and objectives; modifies procedures/protocols as necessary. Monitors the quality and productivity of staff to ensure work is completed. Approves personnel actions such as hires, fires, disciplines, etc. Completes performance appraisals and ensures competency of staff. Assists in the development of daily, monthly and/or yearly goals and measures for department, and as requested, assists in assessment of goal attainment. Assists in developing and monitoring budget. Develops current to intermediate goals and measures for the department. Maintains accountability for patient coverage and related activities among assigned staff members. Maintains accountability for third party payer communications for discharge planning and decision‑making. Monitors activities for and ensures compliance with laws, third party payer requirements, government regulations, Joint Commission requirements pertaining to areas of responsibility. As directed, implements external and internal audit recommendations. Engages physician advisor to facilitate care decisions, as needed. Maintains current knowledge of health‑care techniques/practices, and case management strategies through educational programs/resources. Maintains a working knowledge of the requirements of payers, regulatory and compliance entities. Establishes and maintains effective relationships with physicians and all other staff members, internally and externally. Identifies problems or any dissatisfaction experienced by any customer or referring source and works to resolve them to a high degree of service excellence. Effectively turns negative situations into supportive relationships by use of concern, poise, understanding, honesty and tact. Promotes a positive customer relations environment. Performs other duties and functions as assigned.

Qualifications

• Graduate from an accredited school of Nursing. Bachelors degree in Nursing or other health‑related field, or the equivalent combination of education and/or related experience. Masters degree preferred.
• Three to five years clinical nursing experience.
• Two years experience in utilization management, case management or discharge planning in an acute care setting. Previous experience with the targeted patient population is preferred.
• Two years of management experience in an acute care setting.
• License to practice as a Registered Nurse in the State of Michigan.
• Case Management certification strongly preferred.

Facility Description

DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. Follow the link below for additional information. E‑Verify: http://www.uscis.gov/e-verify. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Case Management

Primary Location: Detroit, Michigan

Facility: DMC Harper University/Hutzel Women’s Hospital

Job Type: Full Time

Shift Type: Day