Case Management Liaison

St. Charles Health System Inc.; Saint Charles (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

St. Charles Health System is seeking a Case Management Liaison to support discharge planning under the Nurse Case Manager and Social Service Specialist.

You will coordinate post-acute follow-ups, manage documentation in the medical record, and collaborate with the interdisciplinary team to ensure timely discharges and high-quality care. The role requires a high school diploma (associate degree preferred) and at least 1 year of relevant healthcare or service experience.

Qualifications

• High school diploma or equivalent is required.
• Preferred: Associate’s degree or higher.

Responsibilities

• Supports discharge planning activities under the direction of the Nurse Case Manager or Social Service Specialist.
• Documents all work in the medical record.
• Coordinates post-acute follow-up arrangements and referrals.

Skills

Discharge planning

Documentation

Communication

Interdisciplinary collaboration

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

EMR documentation

Job description

Relief, Days Pay range: $23.37 - $32.71+ 15% Relief Differential in Lieu of Benefits

ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Case Management Liaison

REPORTS TO POSITION: Assistant Nurse Manager-Care Coordination

DEPARTMENT: Case Management

DATE LAST REVIEWED: March 2025

OUR VISION

Creating America’s healthiest community, together

OUR MISSION

In the spirit of love and compassion, better health, better care, better value

OUR VALUES

Accountability, Caring and Teamwork

DEPARTMENT SUMMARY

The Case Management Department at St. Charles Health System engages in a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client's health and human service needs throughout the acute care stay and proactively manages the coordination of a safe and timely discharge. It is characterized by advocacy, communication, and resource management and promotes quality and cost- effective interventions and outcomes.

POSITION OVERVIEW

The Case Management Liaison works directly with unit Nurse Case Manager(s) and Social Service Specialist(s) and reports to the Manager of Nurse Case Management & Nurse Navigation. The Case Management Liaison supports the Case Management team to assist with the completion of required forms/documentation, coordination of care, and post-acute follow-up arrangements. The Case Management Liaison collaborates with the Case Management team and other members of the interdisciplinary team to ensure that patients receive exceptional care and avoid unnecessary delays in discharge. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES

• Supports discharge planning activities under the direction of the Nurse Case Manager (CM) or Social Service Specialist (SSS).
• Complies with all documentation requirements.
• Thoroughly and appropriately documents all work completed within the medical record.
• Assists with identification of Primary Care Provider (PCP) / Specialist for follow-up appointment(s), as appropriate.
• Schedules follow up appointment(s) with PCP / Specialist / post-acute provider.
• Provides choice lists to patient / caregiver for post-acute services.
• Provides patient / caregiver with information regarding community resources, indigent programs, and refers to temporary housing (i.e. shelter or Ronald McDonald house), as appropriate.
• Communicates with vendors, physician offices, clinics, etc. for discharge planning purposes, as appropriate.
• Gathers all necessary information and submits referrals for post-acute services.
• Confirms and documents payor authorizations for post-acute services (i.e. placements, Home Health / Home Care, DME, etc.).
• Follows-up with post-acute agencies to identify patient acceptance for post-acute services.
• Finalizes communication of post-acute service with patient / caregiver.
• Arranges post-discharge transportation.
• Coordinates medication delivery from onsite pharmacy at the time of discharge, as appropriate.
• Presents and explains regulatory notices (i.e. Medicare Letter (IMM), Beneficiary Notification Letter (BNL) etc. (as appropriate); obtains patient / caregiver acknowledgement.
• Identifies any post-acute delay/avoidable days tied to placement and reports/escalates to Nurse Case Manager and/or Social Service Specialist.
• Provides misc. information to payors as it relates to discharge planning activities, as appropriate.
• Faxes, copies, scans EMR information for discharge planning purposes, as appropriate.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or equivalent

Preferred: Associate’s degree or higher

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: N/A

EXPERIENCE

Required: One (1) year of relevant experience in the healthcare or service environment.

Preferred: Prior Case Management experience.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS

• Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
• Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
• Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
• Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule

• Weekly Hours: 0
• Caregiver Type: Relief
• Shift: First Shift (United States of America)
• Is Exempt Position? No
• Job Family: COORDINATOR CLERICAL
• Scheduled Days of the Week: As Scheduled (may include weekends and holidays)
• Shift Start & End Time: 0800-1630

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

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