Patient Access Representative (Relief)

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 29,000 - 39,000; Part time

Job summary

St. Charles Health System Inc. seeks a Patient Access Representative to register patients for medical services, collect essential information for billing, and provide timely service in all admitting functions.

The role requires strong data entry and customer service, with experience in office practice and PC/Windows. It is a relief, hourly position in Bend, OR, with a 15% shift differential in lieu of benefits.

Qualifications

• Required: High School Diploma or GED.
• Preferred: College courses in medical terminology.
• General/medical office practice experience.

Responsibilities

• Data entry with attention to detail in a fast-paced setting.
• Provide excellent customer service to patients and families.
• Assist with registration/interview process.
• Determine insurance plan and review eligibility.
• Understand Medicare/Medicaid requirements.
• Back up Financial Counseling as needed.

Skills

Customer service

Data entry

Multitasking

Education

High School Diploma or GED

College courses in medical terminology

General/medical office practice experience

Tools

PC/Windows

Job description

Pay range

Pay range: $21.30 - $27.69 per hour, based on experience, in addition to shift differentials. This relief position is eligible for a 15% differential in lieu of benefits.

Job title

Patient Access Representative

Reports To

Supervisor-Patient Access Services

Department

Patient Access Services

Vision

Creating America’s healthiest community, together

Mission

In the spirit of love and compassion, better health, better care, better value

Values

Accountability, Caring and Teamwork

Departmental Summary

The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

Position Overview

Registers all patients for medical services as ordered by their physician. Provides professional, accurate and timely service within all Admitting functions. This position does not directly manage any other caregivers.

Essential Functions and Duties

• Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.
• Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.
• Ability to work with patients and/or family members who may be experiencing multiple different emotions.
• Excellent Verbal, Written and communication skills.
• Functions as a patient representative during registration/interview process.
• Must demonstarate the ability to select the correct insurance plan, send and review eligiblity responses.
• Basic understanding of Medicare and Medicaid requirements.
• Has a clear understanding of how to accuralty select the correct patient and accurately assign an encounter number.
• Ability to work in mulitple computer programs as required.
• Assists professional staff as requested.
• Assists with special projects as needed.
• Perform other clerical or support duties as needed.
• Collects co-pays and deductibles from patients.
• Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.
• Has a clear understanding of all downtime processes.
• Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.
• Attend required meetings, training, and online trainings as assigned.
• Must be able to utilize available resources.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: High School Diploma or GED.
• Preferred: College courses in medical terminology.
• General/medical office practice experience.

Licensure/Certification/Registration

• Required: N/A
• Preferred: N/A

Experience

• Required: Previous PC/Windows experience.
• Preferred: One year customer service experience.
• Collection and data entry experience.

Personal Protective Equipment

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Physical Requirements

• Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation, operation of motor vehicle.
• Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
• Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.
• Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

• Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule

Weekly Hours: 0

Caregiver Type

Relief

Shift

Variable (United States of America)

Exempt

No

Job Family

REPRESENTATIVE

Scheduled Days of the Week

Variable

Shift Start & End Time

Variable

Location

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.