Case Management Extender PFK (DU)

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Case Management Extender in Columbus, Ohio, responsible for engaging members in case management, facilitating communication, and connecting families with needed resources. The role requires a Bachelor's degree in a health-related field, a valid Ohio driver's license, and BLS certification. Candidates should possess strong communication skills and have experience in patient-facing roles.

This full-time role offers benefits and requires you to assist patients during visits and provide navigation support across various healthcare settings.

Qualifications

• Preferred background in health care, public health, or related clinical field.
• Must have a valid Ohio driver's license and proof of auto insurance.
• Active BLS certification is required.
• 2 years of experience in healthcare preferred.

Responsibilities

• Engage and motivate members in case management programs.
• Assist in developing family-centered care.
• Collect information for tailored assessments.
• Facilitate communication among the healthcare team.
• Provide personalized navigation support to members.
• Connect families to resources for social determinants of health.
• Manage transitions between care settings.
• Perform outreach to healthcare providers.

Skills

Communication Skills

Computer Literacy

Understanding Healthcare Terminology

Cultural Sensitivity

Education

Bachelor's degree in health care or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Teams

Job description

Overview

Fulltime, benefits eligible. Mon‑Fri 8:00am to 5:00pm. The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.

Essential Functions

• Engages and motivates members to participate in case management programs by clearly articulating goals, benefits, and interventions.
• Assists in developing family‑centered care.
• Collects information for tailored assessments regarding case management eligibility and refers onward when criteria for referral and need for licensed clinical intervention are met.
• Facilitates communication and collaboration among the healthcare team.
• Provides personalized navigation support to members to help them move through the healthcare system.
• Connects families to resources to address social determinants of health and accommodates specific cultural and linguistic needs of all patients.
• Manages and monitors transitions between settings, caregivers, and providers, providing follow‑up across the continuum of care.
• Performs outreach to PCPs/POCs, specialists, and home‑care providers to research and facilitate referral for services.
• Develops patients’ and families’ self‑management skills through education and resource provision.
• Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time.
• Manages administrative functions to support the program.
• Prepares and maintains records and case files, including documentation such as personal and eligibility information, services provided, progress toward goals, and significant changes.
• Participates in orientation and continuing education of staff and students as appropriate.

Qualifications

• Education: Bachelor’s degree with a background in health care, public health, or related clinical field, preferred.
• Licensure: Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position‑specific requirements; must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
• Certifications: Active BLS certification, required.
• Skills:
  • Ability to communicate verbally and in writing, clearly conveying information to team members, providers, and families with professionalism and tact.
  • Computer literacy with working knowledge of Microsoft products (Outlook, Word, PowerPoint, Excel, and Teams).
  • Ability to work within a multidisciplinary matrix.
  • Ability to relate to diverse age and demographic backgrounds.
  • Basic knowledge of healthcare terminology.
• Experience: 2 years of experience working in healthcare in a patient‑facing role, preferred.
• Physical Requirements:
  • Occasionally: Bend/twist; climb stairs/ladder; lift/carry 0‑10 lbs; lift/carry 11‑20 lbs; push/pull 0‑25 lbs; reach above shoulder; squat/kneel.
  • Frequently: Color vision; depth perception; drive motor vehicles (required); peripheral vision; standing; walking.
  • Continuously: Audible speech; computer skills; decision making; flex/extending of neck; hand use: grasping, gripping, turning; hearing acuity; interpreting data; problem solving; repetitive hand/arm use; seeing – far/near; sitting.

Equal Opportunity Employer

EOE M/F/Disability/Vet. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, or veteran status.