Case Manager Extender

OhioHealth; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

OhioHealth is seeking a Case Manager extender to work with interdisciplinary staff to manage patient care efficiently. Responsibilities include insurance verification, obtaining pre-authorization, data entry, and triaging calls.

Strong organization, customer service, and communication skills are essential. The role involves collaborating with utilization management and care coordination teams, updating patient status for claims, and supporting office operations.

Qualifications

• High School or GED required.
• Associates degree or 3–5 years related experience preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to manage multiple priorities.

Responsibilities

• Verify insurance and obtain authorizations as needed.
• Triage calls and direct to appropriate staff.
• Enter charges and ensure patient status is accurate.
• Coordinate with care coordination and UM teams.

Skills

Communication

Customer service

Organizational skills

Education

High School diploma or GED

Associates degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

The Case Manager extender works collaboratively with all interdisciplinary staff internal to OhioHealth and also external organizations to achieve timely, cost efficient and effective management of patient care. Primary responsibilities include but are not limited to: insurance verification, obtaining pre-authorization and data entry of patient information, triaging phone calls, and directing calls appropriately, status changes, entering initial and correcting inpatient room and bed charges and performing charge reconciliation. The case manager extender is well organized, highly motivated, customer service oriented and expresses good communication skills.

Responsibilities And Duties

60%

1. ASSURING APPROPRIATE PAYER AUTHORIZATION AND/OR PAYER REQUIREMENTS ARE IN PLACE FOR HOSPITAL PAYMENT. 1. Responsible for insurance verification. When necessary, obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork.
2. 2. Triage incoming calls within the phone processing benchmarks. Answers multi line phone system, screens calls for office/hospital associates, directing to appropriate office/hospital associate, and ensures appropriate phone coverage.
3. 3. Communicate and document accurate and appropriate information to internal and external customers. Communicates with third party payers and sends appropriate clinical information for authorization of hospital stay.
4. 4. Perform authorization data entry and coordination of services through proactive collaboration and communications with utilization management and care coordination team.
5. 5. Monitor commercial payers accounts, to include but not limited to: attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers
6. 6. Refer utilization management/clinical decisions beyond level of authority to care coordination/UM team and Manager/Director of UM team for review and decision.
7. 7. Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to: faxing dictation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s.
8. 8. Researching, obtaining and completing required documents for the team.
9. 9. Coordinating ancillary services according to policies
10. 10. Facilitate communication between community agencies, care coordination and utilization management team. 1 1. Facilitates transfers of patients to alternative facilities
11. 12. Attends staff meetings
12. 13. Attends continuing in-house education seminars for further education as needed

30%

1. Responsibility for updating/correcting patient status for appropriate claim drop.
2. 1. Perform charge entry to match appropriate patient status.
3. 2. Review the charge reconciliation report daily to ensure that all room and bed charges are entered correctly on a patient.
4. 3. Work in conjunction with the clinical, revenue and observation billers to correct or adjust any claims as directed by payer discussions.

10%

1. 1. Sorts, distributes, and mails transcription as assigned
2. 2. Orders and stocks office supplies.
3. 3. Ensure office equipment, are clean and well-maintained.
4. 4. Provides support to appropriate staff members as assigned

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

High School or GED (Required)

Additional Job Description

Associates degree, or three to five years related Experience and/or training, or equivalent combination of and Experience . Computer competency in Microsoft Word, Excel, and Outlook, with a strong aptitude to learn other programs as needed. Ability to manage multiple priorities.

Work Shift

Day

Scheduled Weekly Hours

40

Department

UM Care Coord-Southwest Hub

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.