Human Services Case Manager

Department of Human Services; Milwaukie (OR); On-site; USD 58,000 - 77,000; Full time

Benefits offered by this job

Annual salary increases

Cost of Living Adjustments

Public Service Loan Forgiveness (elig)

Excellent benefits package

Job summary

The Oregon Department of Human Services is seeking a Human Services Case Manager to assess and coordinate long-term care services for Oregonians, developing person-centered plans to ensure continuity of care for older adults and people with disabilities.

You will work with the community and partner agencies to determine needs, arrange services, and monitor progress, employing equity-focused approaches and strong case-management practices in a dynamic environment.

Qualifications

• Experience reviewing case documentation, assessment results, and progress to improve outcomes.
• Experience managing a workload in a changing environment and resolving complex problems.
• Strong time management, organization, and prioritization skills.

Responsibilities

• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective needs.
• Develop detailed, person-centered case plans for clients.
• Contact clients monthly to monitor service plans and safety needs.
• Collaborate with agencies, medical providers and partners to provide benefits and information.
• Create risk mitigation plans and explain rights and options to clients.
• Inform clients of service options and recourse methods.
• Utilize forms, computer systems and available resources.

Skills

Interviewing

Case planning

Collaboration

Time management

Critical thinking

Education

Bachelor's degree in Behavioral/Social Science

Associate degree + 2 years experience in human services

Valid driver's license

Job description

Human Services Case Manager

Initial Posting Date: 10/29/2026 Application Deadline: 11/08/2026 Agency: Department of Human Services

Salary Range: $5,193 - $6,904

Position Type: Employee Position

Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! We are hiring a Case Manager (Human Services Case Manager) to join our team. In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. If you have a passion to help vulnerable communities, this position is for you.

Summary of Duties

• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs.
• This can include collateral interviews both in person and on the phone.
• Develop detailed, individualized, and person-centered case planning for Oregonians.
• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
• Work closely and collaboratively with the Oregonian, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
• Work with Oregonians to create person-centered risk mitigation plans and provide risk mitigation as needed.
• Inform Oregonians of rights, responsibilities, service options, and methods of recourse.
• Utilize all applicable forms, computer systems, tools, and any other available resources.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position. Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR A bachelor's degree in a Behavioral Science, Social Science, or a closely related field. OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR An equivalent combination of experience, education, and training.

Essential Attributes

• Experience with reviewing case documentation, assessment results, and progress reports to make evidence-based decisions that improve service delivery and client outcomes.
• Experience efficiently managing a workload in a constantly changing work situation, as well as plan for and resolve complex problems.
• Experience using time management, organization, and prioritization skills to track and complete tasks.
• Demonstrated critical-thinking skills to assess situations quickly, evaluate options, and make effective decisions in fast-paced or high-pressure environments.
• Experience gathering information from customers to help determine the type of services to meet the needs of the customer.

Attention all candidates!

A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

Work schedule is Monday-Friday 8:00am-5:00pm General office environment. In office, cubicle setting. Work is conducted in office settings, long-term care facilities, and the community at large, including visits to individuals’ homes, where environmental conditions may vary and may occasionally include unsanitary conditions. This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve. Employees in these positions may be required to work a flexible work schedule as a condition of employment. Fast paced environment with constantly evolving policies and procedures. Travel is required to meet business needs and to attend employee training classes. May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather. Will come in contact with animals, some of which may be dangerous. May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA. You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you're looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon flies with her own wings.