Case Management Coordinator- Member Associates

TALENT Software Services; Delaware; On-site; USD 35,000 - 45,000; Full time

Job summary

TALENT Software Services is seeking a capable support specialist for our clinical team. This role provides primary support to clinical staff and acts as a liaison among care team members, coordinating with case managers and disease managers to facilitate service delivery.

Responsibilities include handling 30-40 inbound calls daily from members about home healthcare and benefits, using MS Office tools daily, and maintaining clear documentation.

Qualifications

• 2+ years in call center, doctors office, or customer service.
• Proficient with MS Office.
• Excellent verbal and written communication.
• Able to handle 30-40 calls per day.
• Collaborate with Case Managers and nurses.

Responsibilities

• Receive inbound calls from members regarding home healthcare and benefits.
• Work in a call center / customer service environment.
• Handle about 30-40 calls per day.
• Communicate with Case Managers and Nurses.
• Familiarity with medical terminology is a plus.

Skills

Communication skills

Customer service

Phone handling

Teamwork

Politeness

Computer literacy

Tools

MS Office

Outlook

Excel

Word

Job description

Description:

Primary support for the clinical staff and as a liaison between all members of the care team. Works in tandem with the case managers and disease managers to help facilitate execution of case and disease management, including not limited to, tracking necessary information for member's case, interacting with the member's provider, enabling nurses to optimize workload, helping to arrange required services for the member, assisting with documentation. This job will collaborate and require frequent communication with other members of the team.

• Will receive inbound calls from members regarding home healthcare and benefits
• This is a call center / customer service type position
• Will receive about 30-40 calls per day
• 2+ years of experience in a call center, doctors office, or customer service related position
• Must have good computer skills (almost 95% of work will be on the computer)
• Must be familiar with MS Office (Outlook, Excel, Word)
• Computer savvy
• Excellent communication both verbal and written
• Must have excellent customer service skills
• Must be comfortable answering phone calls
• Must be able to work well with others
• Must be polite
• Will work closely with Case Managers and Nurses
• Experience with medical terminology nice to have