Case Management Associate

LanceSoft, Inc.; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare service management company is seeking a Coordinator III - Care Management Associate to support clinical nurses and provide excellent customer service. The role entails coordinating admissions, processing medical records, and ensuring data accuracy. Ideal candidates should have 1-2 years of experience in a medical or office setting and familiarity with medical terminology. The position is primarily remote in Arizona with occasional onsite requirements and a pay range of $16.00 - $18.34 per hour.

Qualifications

• 1 - 2 years’ experience as a medical assistant or office assistant.
• Strong problem-solving and analytical skills are required.
• Familiarity with basic medical terminology is essential.

Responsibilities

• Supports clinical nurses in the office and field.
• Coordinates admissions and discharge dates with hospitals.
• Processes service intake via an electronic fax system.

Skills

Customer Service & Provider Coordination

Computer Navigation & Systems Accuracy

Medical Terminology & Healthcare Workflow Knowledge

Job description

Job Title:‘Coordinator III - Care Management Associate’

Estimated Length of Assignment: 6+ months

Est. Pay Range: $16.00/Hour - $18.34/Hour on W2 (USD)

Work Location: Remote AZ

M-F 8am-5pm (Mandatory Training one a Saturday in April or May date to be determined)

Onsite Requirement:

-Must be local to AZ

-Mandatory weekend training: One Saturday in April and one Saturday in May (exact dates TBD)

-This position is primarily remote, with occasional onsite requirements based on business needs.

Top 3 Required Skills

1. Customer Service & Provider Coordination

Ability to interact professionally with external providers, support clinical nurses, coordinate admissions, request medical records, and maintain confidentiality.

2. Computer Navigation & Systems Accuracy

Proficiency in navigating multiple computer systems, processing electronic faxes, researching eligibility, creating authorizations, and ensuring accurate data entry.

3. Medical Terminology & Healthcare Workflow Knowledge

Basic understanding of medical terminology, admissions processes, authorization workflows, service intake, and coordination of care.

Position Summary:

• Supports clinical nurses whether in the office or out in the field.
• Interact with external providers and deliver excellent customer service.
• Promotes and supports quality administration of healthcare services.
• Process intake of services via electronic fax system
• Research member eligibility information before creating any authorizations
• Creates authorizations in our database and faxes back authorization numbers to the providers

Duties:

• Coordinates all types of admissions for appropriate discharge dates with the hospitals
• Requests medical records for all admissions for clinical nurses if needed
• Protects the confidentiality of member information and adheres to company policies
• Must possess strong customer service skills to coordinate services
• Computer literacy is a must to be able to navigate through internal and external systems
• Familiar with basic medical terminology and concepts of care management
• Effective communication, telephonic and organizational skills
• Proficient in keyboarding, typing 45 wpm with min score of 6500 alphanumeric skill set

Experience:

• 1 - 2 years’ experience as a medical assistant, office assistant
• Strong problem-solving and analytical skills
• Possess strong computer navigation skills
• Comfortable with regular feedback and development
• Works well in a team environment
• Must have basic medical terminology experience