Case Management Assistant, Bartram Inpatient Hospital, Full-time

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan with Match

Employee Discounts

Education and Professional Development

Job summary

Brooks Rehabilitation seeks a Clinical Case Manager Assistant to support safe, timely patient discharges and post‑discharge follow‑ups. You will coordinate clinically driven discharge services, equipment needs, and post‑discharge appointments, applying practical nursing insight to maintain continuity of care across inpatient to post‑discharge periods.

You will collaborate across therapy, nursing, pharmacy, and vendors, documenting changes and communicating effectively with patients and families.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in a healthcare setting.
• Experience with discharge planning, post-acute coordination, or DME management.

Responsibilities

• Coordinate discharge planning to ensure smooth transitions.
• Schedule follow-up medical appointments and document verbal orders as appropriate.
• Collaborate with providers to manage rehabilitation stay appointments (in-person or virtual).
• Ensure discharge tasks are completed 24–48 hours prior to planned discharge with the interdisciplinary team.
• Coordinate with Case Manager on clinically complex discharge needs (oxygen, tracheostomy supplies, IV antibiotics, tube feedings, wound care, catheter supplies).
• Review discharge orders for accuracy; work with therapy, respiratory, nursing, pharmacy, and vendors to order/deliver equipment.

Skills

Verbal communication

Written communication

Organization

Multitasking

Education

High School Diploma or equivalent

Tools

EMR systems

Office apps (MS Word/Excel)

Job description

Reporting to the Manager of Case Management, the Clinical Case Manager Assistant partners with the Case Manager to support safe, timely, and effective patient discharges. This role has primary responsibility for coordinating clinically driven discharge services, post‑discharge appointments, and licensed clinical supply and equipment needs.The Clinical Case Manager Assistant applies practical nursing expertise to ensure continuity of care across the inpatient stay, discharge transition, and post‑discharge period. Success in this role requires strong organization, effective communication, clinical judgment, and problem‑solving skills.Responsibilities:Discharge CoordinationSupport discharge planning processes to ensure smooth transitionsCoordinate and schedule follow‑up medical appointments, including obtaining and documenting verbal orders when appropriate.Collaborate with providers to manage appointments occurring during the rehabilitation stay (maintain, reschedule, or convert to virtual visits as appropriate).Ensure discharge tasks are completed 24–48 hours prior to planned discharge in collaboration with the interdisciplinary team.Clinical Equipment, Supplies, and Services (LPN Scope)Coordinate with the Case Manager to manage clinically complex discharge needs, including oxygen, tracheostomy supplies, IV antibiotics, tube feedings, wound care, and catheter supplies.Review discharge orders for accuracy and collaborate with therapy, respiratory, nursing, pharmacy, and vendors to ensure timely ordering and delivery of required clinical equipment and supplies.Confirm delivery timelines, resolve barriers, and communicate equipment needs, delivery expectations, and applicable co‑pay responsibilities to patients and families prior to discharge.Communication & DocumentationMaintain accurate and timely documentation in accordance with hospital policy and regulatory standards.Communicate barriers or changes promptly to the Case Manager.Post‑Discharge SupportServe as the primary point of contact for clinically related concerns identified during post‑discharge follow‑up calls.Patient ExperiencePromote a positive patient experience through professionalism, empathy, and clear communication.Qualifications:RequiredHigh School Diploma or equivalentMinimum one year of experience in a healthcare settingExperience with discharge planning, post‑acute coordination, or DME managementSkills & CompetenciesStrong verbal and written communicationExcellent organization and time‑management skillsEffective problem‑solving and critical thinkingComputer and electronic documentation proficientAbility to manage multiple priorities in a fast‑paced clinical environmentLocation: Brooks Inpatient Hospital at 3599 University Blvd South, Jacksonville, FL 32216Hours: 40 hours per weekCompensation: Experience and education may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement Plan with MatchEmployee DiscountsEducation and Professional Development Programs