Case Management Assistant

OSF HealthCare; Peoria (IL); On-site; USD 34,000 - 40,000; Part time

Job summary

OSF HealthCare in Peoria, IL seeks a Case Management Assistant to help advance patients to the appropriate post-hospital level, working with the Case Management and Treatment Team throughout the stay.

You will interview patients, caregivers, and decision-makers to document baseline functioning and complete CMS discharge evaluations, ensuring timely, accurate communication aligned with each patient’s plan of care.

Qualifications

• Associate's degree with one year of healthcare experience.
• Bachelor’s in social work (BSW) with or without licensure.
• Bachelor's degree in a healthcare or social services related field.

Responsibilities

• Interview patients, caregivers, and decision-makers to document baseline functioning.
• Complete discharge evaluations per CMS requirements.
• Gather patient information to support post-hospital care transitions and plan of care.
• Communicate timely, accurate information aligned with the plan of care.

Skills

Computer skills

Analytical thinking

Detail oriented

Communication of sensitive information

Independent work

Critical thinking

Education

Associate degree (healthcare)

BSW or social work degree

Healthcare/social services degree

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $25.10 - $29.54/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Case Management (CM) Assistant works collaboratively with Case Management and the Treatment Team to support timely patient progression to the appropriate level of post-hospital care throughout the patient’s hospital stay. Early in the patient’s hospital stay, the CM Assistant will interview the patient, caregiver, and/or decision-maker to document the patient’s baseline functioning in the pre-hospital environment and complete the discharge evaluation as required by Centers for Medicare & Medicaid Services (CMS). Through the patient’s hospital stay, the CM Assistant interacts directly with patients, caregivers, and/or decision-makers and gathers pertinent patient information for continued care transition needs while providing excellent patient experience. Ensures all communication is appropriate, accurate, timely, and consistent with the patient’s plan of care.

Qualifications

REQUIRED QUALIFICATIONS:

Education:

Associate's degree with one year of healthcare experience

OR

Bachelor’s in social work (BSW) with or without licensure

OR

Bachelor's degree in a healthcare or social services related field

Other Skills/ Knowledge:

Solid computer skills, including proficiency with Microsoft software.

Strong analytical and problem-solving skills, with the ability to be detail oriented.

Demonstrated proficiency in communicating sensitive complex information to persons in a hospital environment.

Demonstrated ability to work independently and execute their own workload.

Critical thinking ability necessary to prioritize workload to ensure tasks are completed in a timely manner and within established timeframe.

Interpersonal skills necessary to facilitate interpersonal communication with team members, department staff, and external personnel, interact with patients/families, and perform other activities requiring courtesy and tact.

Critical thinking ability necessary to prioritize workload to ensure tasks are completed in a timely manner and within established timeframes.

PREFERRED QUALIFICATIONS:

Education:

Bachelor’s degree in social work (BSW)

Experience:

Social work internship in a healthcare setting

Home care, post-acute care, discharge planning and care coordination, and/or pertinent experience.

Other Skills/ Knowledge:

Working knowledge of computer software applications and electronic health records.

Familiarity with medical terminology.

Proven ability to think critically, work independently, and prioritize own workload to meet deadlines.

OSF HealthCare is an Equal Opportunity Employer.