Case Management Assistant

aah; United States; On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Advocate Lutheran General Hospital is seeking a Care Management support professional to join the Administration team. This full-time role involves coordinating with care teams, managing Medicare-related communications, and assisting with discharge planning.

The position requires a high school diploma and 2-3 years of clerical experience in a healthcare setting, plus proficient use of Microsoft Office and strong communication skills.

Qualifications

• Requires a HS diploma or equivalent.
• 2-3 years clerical experience in a health care setting.
• Proficiency in Microsoft Office and strong communication skills.

Responsibilities

• Schedule: Full time Tuesday - Saturday, 8:00AM-4:30PM.
• Coordinate Medicare-related communications and documentation (IM/Code 44 letters) and support appeals processes.
• Support discharge planning by coordinating with vendors and identifying post-care services.
• Maintain department operations including updating systems, compiling reports and providing clerical support.

Skills

Communication skills

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Department:

11202 Advocate Lutheran General Hospital - Administration: Care Management

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Tuesday - Saturday, 8:00AM-4:30PM.

Pay Range:

$20.80 - $31.20

Where You Will Work :

Advocate Lutheran General Hospital is a leading health care provider in Chicago's North and Northwest suburbs, offering a Level I Trauma Center, access to national clinical trials and advanced medical treatment in cardiology, cancer, neurosciences, orthopedics and women's health. Named among the nation's best hospitals by Newsweek and U.S. News & World Report, the hospital is on the leading edge of research and technology and is nationally accredited for its diagnostic and breast imaging services. Lutheran General has an 8,000- square-foot simulation training center and is a leader in graduate medical education, training nearly 1,000 students and 330 residents and fellows across 18 specialties each year. Located on the campus is Advocate Children's Hospital, one of the largest providers of pediatric services in the state and nation.

We're Looking For:

Degrees/Experience/Skills:

• H.S. diploma or equivalent
• 2-3 years clerical experience in a health care setting
• Ability to use Microsoft Office
• Ability to handle difficult calls and maintain professional conduct - Good communication skills

What You'll Do:

• Schedule: Full time Tuesday - Saturday, 8:00AM-4:30PM.
• Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes. Monitors voicemails and ensures timely follow-up.
• Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.
• Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Must operate all equipment necessary to perform the duties of the job.
• Must be able to continuously use a keyboard.
• Must have functional speech, vision, and hearing.
• Must be able to concentrate on minute detail with frequent interruptions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is