Case Management Analyst III

Akima, LLC; Herndon (VA); Remote; USD 95,000 - 105,000; Full time

Job summary

A leading company, Akima Global Logistics, is searching for a Case Management Analyst III to support federal agencies through in-depth data analysis and reporting. This role requires strong analytical, communication, and process improvement skills. You will work in a dynamic remote work environment, ensuring high-quality management of sensitive case information while supporting the agency's core mission.

Benefits

Comprehensive benefits program including medical, dental, vision

401(k)

Paid Time Off (PTO)

Qualifications

• 5 years of case management and/or call center case management support.
• 3-5 years of experience in case management, data analysis, or a related field.

Responsibilities

• Analyze and evaluate operations to meet established goals.
• Develop and implement solutions for process improvements.
• Provide technical assistance to staff in using case management systems.

Skills

Data analysis

Process improvement

Technical assistance

Education

Bachelor's Degree in social work, counseling, or related fields

Job description

Akima Global Logistics (AGL) seeks a Case Management Analyst III located in the Southeastern United States capable of data analysis, scheduling key activities in support of the Federal Agency and reporting:
Obtain data from case management systems.

• Perform in-depth analysis of complex processing issues.
• Prepare reports and presentations summarizing findings and recommendations.
• Identify trends and patterns in case data.
• Develop and maintain data dashboards and reports.
  

Responsibilities

• Analyze and evaluate the effectiveness of operations in meeting established goals and objectives.
• Identify areas for process improvement and reengineering.
• Develop and implement solutions to address identified issues.
• Lead efforts to minimize data errors and improve data integrity.
• Technical Assistance and Support:
• Provide technical assistance to staff and stakeholders in understanding and using case management systems.
• Assist in developing management objectives and controls.
• Consult with supervisors and others in overcoming barriers in meeting goals and objectives.
• other Responsibilities:
• May be involved in training new staff on case management systems and procedures.
• Participate in case conferences and meetings.
• Maintain confidentiality of sensitive case information. Responsible for supporting Lead Case Manager's directions for enabling high-quality management of Federal Agency applicant records and providing ad-hoc support to the program’s core mission.
• Ability to handle multiple tasks and meet deadlines.
• Participate case management report review process for adjudication, direction, and follow-up IAW regulations and guidelines.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Collect, analyze, and interpret data from case management systems and other relevant sources.
• Identify trends, patterns, and areas for improvement in case management processes.
• Prepare reports and presentations summarizing findings and recommendations. Evaluate existing case management processes and workflows.
• Develop and implement process improvements to enhance efficiency, effectiveness, and quality of care.
• Collaboration and Communication:
• Collaborate with program manager and other stakeholders to ensure effective case management implementation and execution.
• Provide technical advice and support to company and supported client.
• Communicate findings and recommendations clearly and concisely.
• Budget and Schedule Management:
• Track case management progress and performance.
• Assess and advise on potential issues related to costs, schedules, and performance.
• Collaborate with key Federal agency stakeholders to ensure buy-in and successful implementation of changes. Monitor case management activities to ensure compliance with regulations, standards, and policies.
• Contribute to continuous quality improvement initiatives.business operations requirements. Assesses current practices, collects information and analyzes industry trends to determine program objectives.
• Designs new projects/programs by analyzing clients' requirements.
• Makes recommendations to improve system. Prepares technical reports and summarizes information and trends.
• Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. May act as lead.

Qualifications

• Bachelors Degree in social work, counseling, or related fields or ILO Bachelors Degree, 5 years of case management and or call center case management support.
• 3-5 years of experience in case management, data analysis, or a related field.

Job ID

2025-16679
Work Type

Remote
Pay Range

$95000-$105000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

Akima Global Logistics (AGL), an Akima company, is not just another operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations.

As an AGL employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.