Case Management Admin Coordinator

Mount Carmel Health System; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Mount Carmel St. Ann's is seeking a Senior Coordinator, Case Management & Social Services to provide administrative and operational support for Case Managers and Social Workers in a fast-paced acute care hospital environment.

The role assists with discharge planning, post-acute service coordination, documentation, insurer referrals, and communication among patients, families, physicians, and community agencies. Strong organizational skills are essential.

Qualifications

• Associate's degree or high school diploma with relevant experience required; Bachelor's degree preferred.
• Medical assistant or LPN highly preferred.
• 5-7 years of customer service, Insurance knowledge, medical assistance or secretarial experience preferred; prior medical setting experience required.
• Ability to organize and utilize work hours effectively and with minimal supervision.
• Medical terminology is a must.
• Must be able to use Outlook, EPIC, Teams, Faxing, and phone knowledge.

Responsibilities

• Communicate information received from payers to utilization review nurse.
• Transmit continued stay reviews and track authorizations.
• Complete HENS/PASSR.
• Schedule PCP/follow up appointments.
• Fax and phone agencies to assist with discharge referrals and continuity of care.
• Assist with delivery of charity items and arrange transportation as needed for discharge patients.
• Complete PCS forms and compile packets for transport.
• Coordinate with facilities and care teams to ensure patient discharge planning and post-acute care.

Skills

Customer service

Insurance knowledge

Medical terminology

Outlook

EPIC

Teams

Phone etiquette

Education

Associate's degree or high school diploma with relevant experience

Bachelor's degree

Tools

Outlook

EPIC

Teams

Faxing

Job description

Employment Type

Full time

Shift

Day Shift

Description

Senior Coordinator, Case Management & Social Services

The Senior Coordinator provides administrative and operational support to Case Managers and Social Workers in a fast-paced acute care hospital environment. This role assists with patient discharge planning, coordination of post-acute services, documentation management, insurance and referral processes, and communication between patients, families, physicians, and community agencies. The Senior Coordinator prioritizes multiple tasks simultaneously, ensures timely follow-up on discharge needs, and supports efficient patient throughput while maintaining excellent customer service and attention to detail. Strong organizational skills, adaptability, and the ability to thrive in a demanding healthcare setting are essential.

Admin/Senior Coordiantor for Case Management

The Admin/Senior Coordinator for Case Management would work under the direction of the RN Care Managers and Social Workers. This position functions with his/her peers and other care providers for problem solving and facilitating in-patient and post hospitalization care. And coordinate, oversee records and transmit information pertinent to the resource management of patients.

Job Qualifications

• Associate's degree or High School Diploma and equivalent relevant experience required. Bachelor's degree preferred.
• Medical assistant or Licensed Practical Nurse (LPN) highly preferred.
• 5-7 years of customer service, Insurance knowledge medical assistance or secretarial experience preferred. Prior experience in a medical setting required
• Ability to organize and utilize work hours effectively and with minimal supervision
• Medical terminology is a must
• Must be able to use Outlook, EPIC, Teams, Faxing, and phone knowledge.

Essential Responsibilities

• Communicate information received from payers to utilization review nurse.
• Transmit continued stay reviews and track authorizations
• Complete HENS/PASSR
• Scheduling PCP/follow up appointments
• Faxing and phoning agencies and facilities to assist with discharge referrals and continuity of care
• Assist with delivery of charity items-clothing/DME/meal cards, etc. and complete transportation application and arrange transportation as needed for patients at discharge
• Completing PCS forms
• Compiling packets for transport
• DME: Completes form, get the script, and call liaison to follow up to ensure the patient receives before leaving.
• Sending referrals through Epic CareLink, Facilities, and IV infusion
• Calling facilities checking on patient acceptance
• Faxing paperwork to facilities
• Printing documents from Epic
• Problem Solving and Multi-tasking is a must quality
• Build relationships with Community Partners
• This is a full-time position at Mount Carmel St. Ann's and supports the North Region to include MCNA and MCD.

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.