Case Intake Coordinator

Lemieux & Associates, LLC.; Phoenix (AZ); Remote; USD 52,000 - 55,000; Full time

Job summary

Lemieux & Associates, a leader in the Investigative Industry, seeks a Case Intake Coordinator for a full-time remote opportunity. This vital role involves administrative support to ensure timely and quality investigative product delivery. Ideal candidates will exhibit strong communication and organizational skills, work autonomously, and thrive in a dynamic environment.

Qualifications

• Strong communication and organizational skills.
• Ability to work in a fast-paced environment.
• Capacity to manage multiple tasks and prioritize effectively.

Responsibilities

• Answer main office phone and route calls appropriately.
• Perform intake of investigative assignments and manage client referrals.
• Maintain organized case files and ensure confidentiality of information.

Skills

Communication

Organizational skills

Attention to detail

Multitasking

Job description

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Come grow with us! Lemieux & Associates, a National leader in the Investigative Industry, is seeking a Case Intake Coordinator for our corporate office. This is a full-time, remote position for the right individual.

Position Summary

Reporting to the Director of Administration, the Case Intake Coordinator position is an integral role tasked with providing administrative support in order to ensure that the highest quality investigative product is delivered to our clients in a timely manner. This is accomplished through effective planning, organizing and follow-up. The Case Intake Coordinator must have a clear understanding of the company vision and be able to effectively implement business strategies that support the organization's vision. The position requires the ability to work in a fast-paced environment with a moderate amount of independence.

Essential Job Functions

Answers the main office phone line and routes call appropriately.

Performs intake of investigative assignments from clients. Manages and responds to all incoming client referrals by phone and email and maintains track of all inquiries for service.

Ensures client special handling instructions are digitally entered and case objectives and due dates are marked accordingly.

Verifies complete case file information was provided by the client and, if not, makes the initial request for the pertinent information.

Maintains accurate and well-organized case files using the company's case management web portal.

Performs administrative tasks, including filing, photocopying and faxing.

Attends and contributes to administration meetings on a continual basis.

Communicate effectively with Case Managers and investigative office staff regarding progress of assigned cases and recommendations for further initiatives.

Ensures confidentiality of all information obtained through investigative activities.

Other assignments and projects as dictated by business need or management direction.

Skills And Abilities

Answering calls in a professional and friendly manner, taking messages and handling correspondence

Maintaining diaries and arranging appointments

Typing, preparing and collating reports

Filing

Managing databases

Liaising with relevant team members and clients

Qualifications

Strong communication and organizational skills, attention to detail, the ability to work in a fast-paced environment and the ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Physical Demands And Work Environment

While performing the duties of this job, the employee is in an office setting. The employee is regularly required to sit for long periods and operate a computer for long periods. Communicates on a regular basis with supervisors, clients, field investigators and office staff via telephone and email.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Security and Investigations

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