Case Development Coordinator

LiveOnNY Inc.; New York (NY); Remote; USD 85,000 - 90,000; Full time

Job summary

Join a leading non-profit organization as a Case Development Coordinator at LiveOnNY. This remote position focuses on enhancing organ and tissue donation efforts, requiring strong nursing qualifications and organizational skills. You'll collaborate with healthcare teams to evaluate referrals and empower families at crucial moments.

Benefits

403(b) deferred annuity

Medical/Vision/Dental/Life Insurance

Tuition reimbursement

Paid time Off

Pet Insurance

Cellular plan discounts

Auto Insurance discounts

Qualifications

• 1 year in Med-Surg required.
• CPTC preferred.
• Intermediate level computer literacy required.

Responsibilities

• Evaluate and triage vented referrals to medical suitability for organ donation.
• Provides timely customer service and follow-up with hospital partners.
• Completes documentation and quality assurance for assigned cases.

Skills

Organizational skills

Multi-tasking

Collaboration

Problem-solving

Cultural sensitivity

Education

Associate degree in nursing or Bachelor's degree in nursing

Tools

Microsoft Office

Job description

Overview

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers.

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on.

The Case Development Coordinator:is responsible for evaluating, reviewing and following all vented referrals, inclusive of phone and electronic referrals. The Specialist is repsonsible for providing customer service to all referring hospital partners. The Specialist champions optimal communication to help promote, preserve and increase organ and tissue donation opportunities and outcomes.

Supports and fosters the mission, vision and core values of LiveOnNY and its commitment to organ, eye, and tissue donation.

* Remote position. Must reside in NY.

Shifts: 3pm-12am

Responsibilities

• Participates in scheduled department meetings and training.
• Serves as the principal source of donor information throughout the new referral case development process.
• Screen and triage vented referrals to medical suitability for organ donation through medical record review.
• Completes the donor evaluation via electronic donor record (EDR); communicates with physicians and other health care team members to obtain information about the patient’s hospital course and family’s understanding of the patient’s condition.
• Provides timely feedback about the referral and hospital plan to the Shift Leader/Referral Administrator (RA).
• Completes documentation and quality assurance for assigned cases per LiveOnNY policy in a timely manner.
• Maintains skill level through mandatory training, annual evaluations, and continuing education certification requirements.
• Assists in identifying case-specific barriers to donor potential, develops strategy to minimize risk and maximizes opportunities, escalates high-risk situations as needed.
• Evaluate organ communicates with physicians and other health care team members to obtain information about the patient's hospital course and family's understanding of the patient's condition.
• Provides timely feedback about the referral and hospital plan to the CD TL and/or RA and/or field staff.
• Perform timely phone follow-up with hospital partners on case plans and outcomes as needed.
• Able to identify when clinical and authorization triggers have been met and communicate next steps.
• Completes the donor evaluation via electronic donor record (EDR) as directed by the CD TL, reports necessary information on evolving referral to the CD TL and/or RA
• Works with health care team members to ensure that each family is offered the opportunity of organ and tissue donation at the appropriate time and in a compassionate and respectful manner
• Completes documentation and quality assurance for assigned cases per LiveOnNY policy in a timely manner.
• Contributes to case reviews and process improvement.
• All employees, at every level, are empowered and expected to be committed to participating in the continuous process of improvement.
• All other duties as assigned.

Qualifications

• Associate degree in nursing or Bachelor's degree in nursing.

• 1 year in Med-Surg required.

• CPTC preferred.

• An understanding of and commitment to the organ and tissue donation process is essential. Intermediate level computer literacy (e.g., Microsoft Office and other comparable software) required.
• Excellent organizational skills and ability to multi-task. Demonstrated operating knowledge of computers and smart phones.
• Actively fosters an organizational culture based on collaboration, support, and constructive communication. Must be able to analyze and assess situations, create solutions to solve problems and collaborate with others to solve the problems in a timely and professional manner to meet organizational deliverables
• A commitment to working in a culturally diverse organization and community, to quality, excellence and a strong performance improvement program and to both clinical and administrative goals is required.

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity
• Medical/Vision/Dental/Life
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance
• Cellular plan discounts
• Auto Insurance discounts

Salary Range: $85,000-$90,000

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